Examine your luggage carefully while repacking and when you return home. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. We verify reviews to ensure the traveler booked with Expedia Group. This is not a rash, these are bites! Couples in particular like the location they rated it 9.0 for a two-person trip. We checked into the hotel and the person at the counter was very friendly and personable. We allow a maximum of 2 pets per pet friendly room. Basically got one night free with purchase of one night compared to other Hotels in same area. Yeah right! Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am The bathroom had poop on the toilet when we checked in. Please see our partners for more details. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. Lift up each headboard an lay it on the bed. Copyright 19962023 We all have bed bug bites all over us and they are very uncomfortable! Guests can work out in the on-site fitness center or indoor pool. Oh, & rooms were almost sound proof! They're also applicable regardless of the comment's tone. I felt like it was inconvenient for us to dine there or something. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. It was great stay. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Service was amazingly efficient. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Is the indoor pool heated all year round? COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. Overall the hotel was very nice as was the experience. Expedia, Inc. is not responsible for content on external Web sites. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. It seems that communication was lacking in your case, I apologize. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! There were a lot of families with small children so that made for a very noisy hotel. If you booked through us and want to leave a review, please sign in first. Nobody is safe," Freeland said. Surprisingly good place with an interesting main lobby / restaurant area. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Grill/BBQ, Open for: Our room was clean and stocked. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. Tripadvisor performs checks on reviews. A cable satellite TV is offered in each air-conditioned room at The Academy Hotel Colorado Springs. Colorado Springs, Colorado 80920. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. Staff was amazingly friendly. The Academy Hotel is independently owned and operated. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! But this would have been bearable had the staff not been downright snotty and rude. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. This property has taken steps to provide more sustainable and eco-friendly travel. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. Pick up the mattresses in the rooms and look under it. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. Loved the breakfast! Get exclusive access to members-only deals by email. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Restaurant is good. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Great value! I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. They are also responsible for the costs associated with eradicating the unit of the pests. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Made beds, replaced towels and amenities. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Disgusting! A great pool in the lobby which is nice for kids. Please enter a valid email address. Arrive: 03-01-2023 . The good news? But this would have been bearable had the staff not been downright snotty and rude. I was not told that the rooms all along the hallway we being renovated. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! Rating 10 - Excellent. This meant there was furniture being moved men shouting up and down the hall and dogs barking. SUPER easy on and off the highway, and location makes it a 20-30 minutes closer to Denver airport than downtown hotels. They give you a welcome goodie bag. Error: I was not told that the rooms all along the hallway we being renovated. A chef was available to make made to order eggs/omelets! 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America, Deluxe Queen Room with Two Queen Beds - No pets, Queen Room with Two Queen Beds - Pet Friendly. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. Room 238 had bedbugs. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. This lets us know our reviews come from real guests like you. Lamp didnt have lightbulb. Nobody likes that thought," Freeland said. They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. June 12, 2022 . 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Great place to stay, great location and awesome breakfast!! They'll have to be paid for separately during your stay. "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. language, whether its just a rating or contains comments as well, etc.). This is the version of our website addressed to speakers of English in Canada. All staff members were amazing! The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. See More Rooms & Suites 01 / 09 News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Back in the 80s, bedbugs were almost eliminated in the U.S., but exterminators say the chemical that was used to kill them was also harmful to people, so it was later banned by the feds. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. The Academy Hotel Colorado Springs 8110 North Academy Blvd., Colorado Springs, CO 80920 United States (USA) near Exit 150b a on I-25 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.5 Star Property Previous Next Check availability Very Good 4.0 /5 Based on 2959 guest reviews Show Guest Reviews The room was not very clean. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. I have never received such terrible treatment in my life!! Building itself is beautiful. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. They want to eat that's all they know.". Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Amazingly clean. Friendly and informative front staff. They also have very strict protocol on handling complaints such as this. I never swim with my kids because I hate cold water and was able to swim with them for hours. The most helpful contributions are detailed and help others make better decisions. Made to order omelettes! You can sort and/or filter them by time of year, review score, and more. Such a treat! The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The pool looked nice but didnt get a chance to enjoy it. Disliked: Cleanliness, amenities, property conditions & facilities. Review tags are currently only available for English language reviews. So pets or no pets? Site content 2006-2019 Maciej Ceglowski Room was a nice surprise- nice size, comfortable beds and chair. This is a great value. This service may contain translations powered by Google. Top notch guest services.