cPanel shall use commercially reasonable efforts to provide the Services at any facility it designates for the provision of such Services. Representations; Warranties; Disclaimer. Easily Editable, Printable, Downloadable. Other Services other than On Site Support Services. Technical Support Services includes two levels of service: Remote Technical Assistance provides assistance to address network issues that are not classified as emergency priority. specified date and changes the status to nominated EOL. Nortel Networks will notify customers of EOL product intentions well in advance through the distribution of Product Portfolio Simplification/Product Service Information (PSI) Please review our Privacy Statement and Terms of Use for additional information. classified as E1 or E2 in accordance with Nortel Networks Case Priority Classification. Phone number: (52) 55 50 91-4839, Fax: (52) 55 5091 4842, Kilmetro 42.5 Carretera Mxico-Quertaro. I am an entrepreneurial lawyer in the Seattle area dedicated to helping clients build and plan for the future. How to write an IT Support Contract? 1.15 Licensed Server or Licensed Servers has the meaning given in the EULA. I'll be back for more contract work in the future, as the lawyers they've vetted for these services are top tier.". Technical Assistance and Support Services Agreement (Version 1.25) 4/11 D. Additionally, APPLIED INFORMATICS will provide "Major releases" at . The U.S. Department of Agriculture (USDA) is investing $8 million in four partnerships to support and expand measurement and monitoring of carbon in soil on working agricultural lands and to assess how climate-smart practices are affecting carbon sequestration. 1. This Agreement will be binding upon and will inure to the benefit of a partys permitted successors and assigns. 5.3 Survival. A waiver with reference to one event will not be construed as continuing or as a bar to or waiver of any right or remedy as to a subsequent event. I earned my law degree from the University of Chicago and worked in a top global law firm. Viele bersetzte Beispielstze mit "technical support agreement" - Deutsch-Englisch Wrterbuch und Suchmaschine fr Millionen von Deutsch-bersetzungen. Apart from law firms, I have also worked for investment banks and big 4 - thanks to that I also gained financial, technological, and consulting experiences; Technical Support Agreement - Legal Agreements - cPanel Technical Support Services Agreement Definition | Law Insider Orders to be placed as required. Fort Lauderdale Intellectual Property Lawyers, Los Angeles Intellectual Property Lawyers, Oklahoma City Intellectual Property Lawyers, Philadelphia Intellectual Property Lawyers, Salt Lake City Intellectual Property Lawyers, San Antonio Intellectual Property Lawyers, San Francisco Intellectual Property Lawyers. Daniel graduated from the Gonzaga University School of Law and is licensed to practice law in Illinois. Soil Carbon Monitoring Agreements - Fiscal Year 2023. DEFINITIONS will begin with a telephone call and will continue with the appropriate actions to be taken according to Nortel Networks Case Severity Classifications. EXCEPT FOR AMOUNTS OWED BY YOU TO CPANEL UNDER SECTION 4, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANELS AGGREGATE LIABILITY FOR DIRECT DAMAGES, UNDER THIS AGREEMENT (CUMULATIVELY) SHALL BE LIMITED TO THE TOTAL FEES COLLECTED BY CPANEL FOR AN INDIVIDUAL PIECE OF SOFTWARE THAT IS THE SUBJECT OF AN INCIDENT UNDER THIS AGREEMENT; PROVIDED, HOWEVER, THAT FOR ANY BREACH OF THE LIMITED WARRANTY IN SECTION 6.2 YOUR SOLE AND EXCLUSIVE REMEDY AND CPANELS ENTIRE LIABILITY SHALL BE FOR CPANEL TO REFUND THE SUPPORT FEES AS SET FORTH IN THAT SECTION. The primary objective of the First Market Application is to ensure functionality of the annual software release in the AXtel network and as such, Should such rights be transferred, a Manufacturing License Agreement would be required. Technical Assistance Agreement Template | U.S. Geological Survey - USGS.gov What's position hierarchy in an employment contract? . If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, . or inquiries concerning the order. Do you need help with a technical assistance agreement? The customer has been given a work-around but the situation corresponds for the calendar year 2003. 4. Drew currently has his own firm where he focuses on providing outsourced general counsel and compliance services (including mergers & acquisitions, collections, capital raising, real estate, business litigation, commercial contracts and employment matters). Category: Technology - Software Contracts - Technical Support State: Multi-State Control #: US-02671BG Instant Download Buy now Available formats: Word | Rich Text Free Preview Description Related Forms How to Guide Free Preview Technical Agreement Form (Customer) and Nortel Networks UK Limited, an English corporation (Nortel Networks). Employment Contract Review: Costs, What To Expect. Note: Nortel Networks classifies Technical Assistance case priorities as Business Critical, Major, effectiveness. 1.18 Scheduled Service Outage means a period of time specified by cPanel during which cPanel will not provide the Services. Technical Support Agreement Contract Templates | Law Insider Notwithstanding Nortel 3290579), WEBHOST MANAGER (USPTO Registration No. cPanel owns all right, title and interest, including all Intellectual Property Rights, in and to, (a) the Software; (b) the Trademarks; (c) the Services; and (d) any and all Submissions (collectively, cPanel IP Rights). b. Unclassified support agreements under which reimbursable orders may be placed, other Support agreements A support agreement is required when you have multiple professional support incidents. Transitional Services Agreement has the meaning set forth in Section 6.18 (a). Steady State O&M Services Transition to Task-Ordered O&M Services 1.1.3. Whenever requested by cPanel, you shall execute such documents as cPanel may deem necessary or appropriate to confirm, maintain or perfect cPanels ownership of the cPanel IP Rights. Amendment and Re-Statement of Original Contract 1.1.2. Technical Support Agreement | Synamedia Notwithstanding the foregoing, cPanel may in its sole discretion elect to provide, to not provide or to provide on a limited basis (a) the Services for Complimentary Support; and (b) the Services for Beta Versions of the Software. Securely pay to start working with the lawyer you select. How do I add my device in Enterprise Agreement Portal? Service Level Agreement for Technical Support 1. provided on a per-occurrence basis only when: Note: Axtel must have a Nortel Networks Support Nortel Networks will provide Customer with the contact information of the persons involved in this Escalation Procedures, as well from time to time, the changes to such contact information will be provided to Customer. 2.6.3 Support Logins and Support Access Numbers. unless it is agreed that it was necessary for such support to be provided on site. As a condition of the provision of the Services by cPanel under this Agreement, you shall pay cPanel the amounts set forth in your Support Pricing Agreement (Support Fees) in accordance with the payment terms contained therein. Per Event Repair and Return Facility for Base Station Equipment. Assembly of defense articles is included, provided production rights or manufacturing know-how are not conveyed. In addition to the SR14.1 release it has been agreed that the REM enhancement features known as RFD / NTC improvements will be made available to Axtel as part of the maintenance release known as MR 14.03 inflation rate), plus (b) an amount equal to two percent (2%) of the aggregate purchase price in US Dollars up to and including US$15 million of FWA equipment delivered during the second previous calendar year, plus (c) an amount equal technician will then team with the customers representative to resolve the reported issue. Any failure by you to provide cPanel with updated contact information will not invalidate the effectiveness of any notice sent by cPanel to the contact information previously supplied by you. Anyone with root access to a Licensed Server may submit Incidents to the cPanel Customer Portal by using the Support Access Number in the Support Center section of WebHost Manager (or such other section of WebHost Manager as cPanel may designate from time to time). Expectations of Federal Reserve rate hikes support the US dollar. This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. 6. A Nortel Networks 1.25 Telephone Support means the Services provided by cPanel over the telephone to individuals or entities who have paid the Support Fees applicable to telephone support. If cPanel determines that a support issue raised in an Incident constitutes a Software Bug or a Feature Request, cPanel will close the Incident and determine whether such Software Bug or Feature Request should be forwarded to cPanels development team for further consideration and possible correction or inclusion into the Software. I've worked with a wide variety of clients in different industries, including e-commerce, software as a service (SaaS), and consumer goods, to register trademarks for product names, logos, and slogans, both in the US and abroad. Resolution activities, based on typical cases, may include: Note: Nortel Networks will resolve the issue to the point of demonstrating that the problem is The content of subsequent years releases shall be agreed via bi-monthly Product Enhancement Conferences and by the end of September of the previous year. 9.1 Force Majeure. 1.31 Updates means any bug fixes, patches and other modifications of the Software provided by cPanel. Subject to the terms and conditions of this Agreement, cPanel shall use commercially reasonable efforts to provide you with the Services during the Term provided that you have not exceeded (a) the number of Incidents set forth by the Support Pricing Agreement; or (b) a commercially reasonable number of incidents as determined by cPanel if the Support Pricing Agreement does not specify the maximum number of Incidents. Note, all interaction and communication between Nortel and require immediate attention. No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible. Each annual software release will be fully tested and verified by Nortel Networks at its facilities before being made available to AXtel for deployment in 1.9 cPanel Partner means a cPanel partner who has entered into a valid and existing Partner NOC Agreement with cPanel. cPanel may terminate this Agreement (a) in the event of your breach of this Agreement (or a Third Party Users breach of a provision of a Third Party Support Agreement or Third Party Support Agreement relating to the Service, Software or cPanel) upon 30 days notice to you if such breach remains uncured after the expiration of the 30 day notice period; (b) as set forth in Section 2.9 (Provision of Services to Third Party Users); or (c) immediately without notice in the event of your material breach of this Agreement (or a Third Party Users breach of a material provision of a Third Party Support Agreement or Third Party Support Agreement relating to the Service, Software or cPanel). All relationships between business users and the independent lawyers featured on this website will be governed by the individual engagement letters provided by each lawyer. 9.5 Basis of Bargain. necessary by AXtel, Nortel Networks will assist AXtel in verifying the functionality of the annual software release within AXtels own FWA network. cPanel will not provide the Services for Incidents that it determines are related to third-party software not included with the Software, operating systems, hardware or networks unless cPanel determines, on a case-by-case basis and in its sole discretion, that such issues are reasonably related to the Software or any third-party applications included with the Software. Technical Support Agreement means the agreement to be entered into between IHT, and IHAH, pursuant to Section 3.01 (d) of this Agreement, as the same may be amended from time to time, and such term includes all schedules to the Technical Support Agreement. Except for Telephone Support Incidents which must be purchased via the cPanel website, all Incidents must be submitted via the cPanel Customer Portal or, in the case of cPanel Partners and cPanel Distributors, the Manage Interface (as defined in the Partner NOC Agreement). What is the purpose of using an IT Support Contract? manage requests for Technical Assistance during normal business days and business hours observed by Nortel Networks in the region where the service is being performed. Using Access ID and agreement ID to create on-premises professional If you wish to use the Trademarks, you must obtain a written license to use the Trademarks from cPanel. If you are a cPanel Direct Licensee, cPanel Partner or cPanel Distributor, you may submit Incidents on behalf of Third Party Users and cPanel will provide the Services with respect to such Incidents; provided that (a) you must enter into an agreement with each Third Party User concerning cPanels provision of the Services with respect to such users Incidents (Third Party Support Agreement); (b) as part of such Third Party Support Agreement each Third Party User must agree to the Flow-Through Provisions set forth in Section 2.9.2 as a condition of cPanels provision of the Services with respect to the Third Party Users Incident; and (c) the Third Party Support Agreement shall not offer or provide services greater in scope and duration than the Services provided by the Partner NOC Agreement or the Pricing and Term Agreement, as applicable. On Site Support Services in accordance with Section 1.1 of Exhibit B of this Agreement. 2.6.4 Submission Details. Term and Termination. Support Services Agreement Version 1.25 Applied Informatics Software Engineering GmbH Maria Elend 143 9182 St. Jakob im Rosental AUSTRIA Tel: +43 4253 32596 info@appinf.com . still requires constant attention due to the temporary nature of the work-around, Software application/migration issues that gate the introduction of new services or functionality, Billing error rates that exceed specifications, Corruption of system or billing databases. You acknowledge and agree that any breach by you or any Third Party User of the following provisions of the Agreement or any related provisions of a Third Party Support Agreement or Third Party Support Agreement shall each constitute a material breach: (i) any conduct inconsistent with the cPanel IP Rights as set forth in Section 3 (Intellectual Property Rights); (ii) any purported or attempted assignment, transfer, sale or other disposition or delegation of this Agreement or your rights and obligations with respect to this Agreement in violation of Section 9.8 (Assignment); (iii) any breach of Section 4 (Payment); and (iv) any breach of your representations and warranties under Section 6.1 (Mutual Representations). You will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys fees and costs awarded against or otherwise incurred by cPanel or it affiliates in connection with or arising from any such claim. I really appreciated the ease of the system and the immediate responses from multiple lawyers! Section 6.2 (Limited Warranty), Section 7 (Limitations on Liability; Exclusive Remedies) and Section 8 (Indemnification) are fundamental elements of the basis of the agreement between cPanel and you and shall inure to the benefit of cPanel. cPanel shall resolve all Incidents subject to Section 2.8 (Resolution of Incidents). US$65,250 per month, plus US$145 for each unit over 450 If deemed 2.8 Resolution of Incidents. A technical assistance agreement is a contract that specifies the technical servicing arrangement between a technology company and its customer. No party will be deemed, by any act or omission, to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and then only to the extent specifically set forth in such writing. If any provision of this Agreement is held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability will not effect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained herein. This Section 3 shall survive any termination of this Agreement, and shall remain in full force and effect whether or not the Closing occurs. CPANEL DOES NOT WARRANT THAT THE SERVICES ARE OR SHALL BE ERROR-FREE OR WILL BE PROVIDED WITHOUT INTERRUPTION. Any purported assignment, transfer, delegation, sale or other disposition in contravention of this Section 9.8, including without limitation by operation of law, is null and void. (NTS) Engineer will contact the Axtels representative as per the terms set forth in Table 2.2.3 below : Note: The times set forth in Table 2 R above, are subject to Nortel Networks and Customer working together For both Remote Technical Assistance and Emergency Recovery, Problem reports will be classified as set forth in the tables below: Problems that severely affect service, capacity/traffic, billing and maintenance capabilities and require immediate corrective action, regardless of time of day or day of the week. In the event that cPanel notifies Third Party Users pursuant to the preceding sentence, cPanel reserves the right to offer products and services, including without limitation the Software and Services, to any Third Party Users affected by such termination or expiration (or to refer such third parties to other cPanel licensees or affiliates). Following service What are the notice requirements for terminating the lease? Customers of Nortel Networks who request a hardware repair service To provide Remote Technical Assistance and Emergency Recovery, Nortel Networks technicians and engineers will provide support primarily by remote means. DESCRIPTION OF THE TECHNICAL ASSISTANCE SUPPORT SERVICES. 1. Alternatively, cPanel may determine whether a support issue raised in an Incident constitutes a bug in the Software (Software Bug) or a request for a new feature (Feature Request). The Licensed Server for which a particular Incident is submitted may be located in anywhere in the Territory. 9.9 Waiver. How much does it cost to draft a contract? cPanel shall use commercially reasonable efforts to provide the Services via its website using the cPanel Customer Portal or via email communications. 1.29 Trademarks means all domestic and international trademarks, service marks, logos, trade names, trade dress, including all goodwill represented by each of the foregoing, whether registered or unregistered, of cPanel including without limitation CPANEL (USPTO Registration No. Are employee separation agreements required? I brought my skillset to the small firm market, provide the highest level of professionalism and sophistication to smaller and startup companies. ", "ContractsCounsel suited my needs perfectly, and I really appreciate the work to get me a price that worked with my budget and the scope of work. The content of the 2003 release a.Support agreements covered by this issuance must be documented so that all terms and conditions are clear and understandable. 1.2 . A Technical Support agreement is similar to an Annual Maintenance Subscriptionbut with fewer restrictions and with a much higher level of service. Sample 1 Sample 2 Based on 2 documents My legal interests include, in particular: contracts, intellectual property, and corporate law, as well as transactional / regulatory advisory along with related risk management (M&A); Additionally, a material breach by you of any agreement or contract between you and cPanel, including without limitation a breach of cPanel's Trademark Usage Policy, any applicable EULA or the Partner NOC Agreement shall be deemed a material breach of this Agreement and shall give rise to cPanels right to terminate as set forth in this Section 5.2. 5. cPanel shall make the final determination as to what constitutes an Incident in its sole discretion. Intellectual Property Rights. 11+ IT Support Contract Templates in MS Word | Google Docs | PDF AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. 9.12 Notices. Price for the annual fee of [*] In the event you become aware that any third party is, or may be, infringing the cPanel IP Rights, you agree to notify cPanel of such fact. Technical Support Service Agreement 1 2 3 4 5 Technical Support Services Agreement Acct# __________ This TECHNICAL SUPPORT SERVICES AGREEMENT ("For m 200") is entered into as of the _____ day of ___________, by fP Technologies, Inc., an Indiana corporation (referr ed to as "Supplier"), with corporate address of 5.2 Termination. Sample 1. Symptoms. ", "ContractsCounsel helped me find a sensational lawyer who curated a contract fitting my needs quickly and efficiently. Reference: Networks and AXtel with respect to the First Market Application process will be in English. The Travel and Living expenses include: Air fare, Hotel, Meals, Taxis as applicable Note: Follow up with 1st rollout banks to ensure they sign their Continuing Technical Support Agreements (CTSAs) with RBAP-MABS.. Group differences were assessed using the Mann-Whitney test and . 1. You agree that you shall never oppose, seek to cancel, or otherwise contest cPanels ownership of the cPanel IP Rights or act in any manner that would or might conflict with or compromise cPanels ownership of the cPanel IP Rights, or similarly affect the value of the cPanel IP Rights. As part of this agreement, GTT will support EPS and CoolCo with the maintenance and operation of a global fleet of 33 vessels, including 24 LNG carriers operated by CoolCo, six Very Large Ethane . . TECHNICAL SUPPORT AGREEMENT ("'Agreement") This Agreement is entered into by and between Synamedia Vividtec Holdings Incorporated whose office is located at 1715 North Brown Road, Building B, Suite 200, Lawrenceville, GA 30043 U.S.A (" Synamedia ") and the Customer as defined in the PO. These times do not represent an obligation or performance indicator. I ended up finding someone who was a great fit for what I needed. 3838702 and CPANEL SERVER SUITE (USPTO Trademark Application Serial No. This may include the type and frequency and type of software updates as well as describing the hardware that would be serviced. PDF CGS Technical Support Agreement - Cornerstone Consulting For both Technical Assistance and Emergency Recovery the following assumptions will apply: The following exclusions will govern the delivery of both Technical Assistance and Emergency Recovery: For more detailed Scope 1.1 Nortel Networks will provide the technical assistance support services (the "TAS Services") and other FWA services (the "Other Services"), as described in the Exhibit "B" of this Agreement (collectively the "Services") at the prices set forth in Exhibit "A". 004908299), the cPanel logo (USPTO Registration No. Any notice required to be given under this Agreement shall be deemed given by cPanel when sent to you by email, telephone, fax or mail to the contact information supplied by you to cPanel in the Support Pricing Agreement or the Partner NOC Agreement.
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