Thank you for taking the time to share your experience! Steven the ServiceDesk rep was great. OR THE BALLED WHITE GUY WHO WAS EVEN MORE RACIST THAN WAIS! I had the most excellent service with Germain Honda of Dublin. After they changed the engine, I found I could not listen to the radio or the CD anymore because it always asked me to enter a passcode which I did not even remember. Our dealership will not share any information you've provided to us with anyone without your consent other than to provide the service you've requested. . Germain Honda of Dublin Dealership, OH | CARFAX On 5/8/2022 we purchased a used Honda accord from Dublin Honda, on line D2 of the contract, we paid $895.00 for gap insurance, we never received any documentation as to whom the gap insurance was through. Open until 7:00 PM. The manager's multiple threat to call the police made me respond "Call the police now!" Sadly, I'm not too confident in their Service Department. Information provided by site visitors through the use of such interactive functions may be available to both our dealership and our partners. when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server and internal systems. . They have no idea of what they are doing. Charlene, The man at the service counter casually said that the tech would message me when they started the service THE NEXT DAY. AND IT SHOULDN'T HAVE BEEN DRIVEN! I hand carried the documents to my bank instead so that they could send the loan check first thing Saturday morning. When it lasted longer and they needed to wait on a part, they gave me a loaner car . I want for any oil change, and they next day, there was oil in my garage floor. very inexperienced and very inexpert, with no advanced knowledge about electrical wiring and mechanic. I believe they caused the problem but wanted to seem surprised that it was there. Great prices on a big selection of New and Used Hondas, plus a state-of-the-art Authorized Honda Service Center. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The service advisor indicated that I was unsafe and that my car would sustain substantial damage if I didn't take care of it immediately. I WENT BACK TO DUBLIN HONDA AND I WAS SURPRISED TO GET THE TREATMENT THAT I DID! HE ALSO RUSHED ME THROUGH THE SIGNING PROCESS AND LITERALLY PULLED AWAY THE CARFAX FROM UNDER MY HANDS AND SAID I DONT HAVE TIME FOR YOU TO READ THIS NOW, YOU CAN TAKE IT HOME AND READ IT! Best regards, Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. The windshield was also visibly tinted, which is illegal in my state- and I had to pay to remove the tint out of pocket elsewhere. 4.5. I was told I would get a loaner car for the service when I purchased the vehicle. My payment of $428+ is NOT for a bad and careless routine maintenance job like this. In addition, we gather certain navigational information about where you go on our Web sites. This confirms what I said before that "There is a connection between the Check Engine Light problem and the Tire Pressure/TPMS Light problem." A full refund in the amount of 2,693 was issued back to 1st United Credit Union and to be credited towards his financing and the Extended Service Contract was canceled. but the service department did damage the first time they touched the car. I purchased a Toyota Truck from The woman besides her was clearly preventing him from calling the police (their monitor can prove that! Please check out my review on Google. "Call Now!" . . 2,047 Verified Reviews. Honda Certified Service If you have been searching for a team of technicians you can trust with your vehicle service; then Honda Marysville is an excellent place for you to investigate. Meet Our Staff | Dublin Honda in Dublin, CA She checked in periodically while I waited, connecting with me on a personal level making it a great experience. We apologize for your longer-than-anticipated wait. When you look up your vehicle, by its VIN on Carfax, it does show an alignment was performed. WHEN THE PURPOSE OF CARFAX IS TO READ IT BEFORE YOU SIGN THE DEAL JUST IN CASE YOU SEE SOMETHING ON THE CARFAX THAT YOU DONT AGREE WITH! On 10/6/2022 the vehicle was deemed totaled after a horrific head on collision which left my son incapacitated. Parts and Service Manager - Germain Honda of Dublin - LinkedIn IN ANY CASE THE CAR FAC DID NOT REPORT ANY ACCIDENTS BUT THE CAR WAS CLEARLY IN AN ACCIDENT SO THE NEXT DAY WHEN I DID SEE THE WINDSHIELD I THOUGHT MY CAR HAD BEEN VANDALIZED OVER NIGHT. Service Manager Dublin Honda 2012-2019 View Richard Lanzone's full profile Recent News About Richard Lanzone Web References Scoops Intent Dublin Honda Staff| Dublin Honda Dealer Jan 24, 2017 dublinhonda.com Dublin Honda | New Honda dealership in Dublin, CA 94568 Jul 18, 2012 dublinhonda.com Read more news People Similar to Richard Lanzone SO I TOOK MY CAR TO FREMONT HONDA. So I brought my vehicle to this dealer in 2021. Again found myself explaining my situation. We're always here to provide exceptional service at a great value -- we look forward to working with you in the future! It's nice to be remembered. None of this had occurred before the Dealer looked at it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. THEY WILL LIE AT ANY COST! My old battery had 100 months limited warranty and based that they offered me $145 with no warranty. Again told there will be a cancellation fee, proration amount. Then took me to: ***** ****** ************* My service advisor was Cole Smith, he did a outstanding job explaining what the recall was for, and what needed to be replaced. There was no indication on the website that I made the appointment on that it would take such a long time. Said he was going to clear this up. with. They need to address with American Honda not Dublin Honda. All good now! This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we've collected about you at any time. I hope a different auto shop can be assigned to do a thorough check on the engine or the electrical wiring and Dublin Honda is going to pay the check cost. She was extremely personable and made sure I understood the details of the multi point inspection. After they changed the engine, I found I could not listen to the radio or the CD anymore because it always asked me to enter a passcode which I did not even remember. When I replaced the brakes myself a few days later, the brakes were fine and still had PLENTY left, many millimeters more than what they said; in fact the rear brakes seemed especially fine. Please do not Very racist and NOT PROFESSIONAL AT ALL! 3516 Virginia Beach Blvd Virginia Beach, VA 23452, 3516 Virginia Beach Blvd Virginia Beach, VA 23452. Any information you provide to us (i.e. I felt like I was treated with respect, the service was timely, and I got the car I really wanted. We appreciate your feedback and are very pleased to hear your car is back on the road. They will be painting my new car that only has 600 miles on it. Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. But since at the time, the Check Engine Light was not on, they refused to do anything. As part of such a relationship, we may share with these companies the use of certain interactive Web site functions (i.e. The service manager declined to repair and called in the police, saying "We are done! More, The dealer's service team is one of the very careless, Our dealership respects the privacy of individuals who visit our Web sites, send us e-mail, or participate in features/services we offer online. HE RUSHED ME THROUGH THE INSPECTION PROCESS AND IT WAS DARK IN WINTER NIGHTS! I was sent a list of repairs that were 'critical safety' repairs, including replacing my brakes. If you have questions concerning this Privacy Policy or the practices of these sites, you may contact us. Carfax sends out alerts when vehicles are do for service based on time. Thank you for choosing Germain Honda of Dublin. The manufacturer called the vehicle back to have the cylinders replaced. This rating includes all reviews, with more weight given to recent reviews. The woman told you that the part had to be ordered and that the customer would be notified when the part came in. Please keep in mind, I have been requesting the ************* information from the dealership for more than 8 weeks now as the car was totaled on 10/06/2022. Thank you for choosing Germain Honda of Dublin for your automotive needs. ken harvey auto group. EVEN THO ITS NOT TURNING OFF WHEN IT IS SUPPOSED TO! The customer was trying to say that something we did two years ago was the cause of his light coming on in his car. It is nearing 90 days and I still have no good answers of when things are going to be processed or any idea of when I will get my title or tags. I told the service advisor that I was going to replace the brakes with a family friend, because the price they quoted me was too expensive, and he seemed very concerned when I said that. EVEN THO ITS NOT TURNING OFF WHEN IT IS SUPPOSED TO! The Check Engine Light is not always on, but on and off cyclically, so is the other three lights. I WENT BACK TO DUBLIN HONDA AND I WAS SURPRISED TO GET THE TREATMENT THAT I DID! Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas. I purchased a vehicle on December 26, 2020, and I have not received my permanent tags or title. Simply follow the steps below and we'll find the next available Service Appointment. I brought my car in for a typical service, A13 which, among a few othe I will never be coming back and am more than happy to pass this along so that others also do not take their cars to be serviced here. they still havent fix the car and all they give is xxxxxxxx excuses. (1) *********** manager's bad attitude escalated the matter. THE TECHNICIAN WAS AS SURPRISED AS I WAS HE AGREED THAT IT DIDN'T NEEDED TEST DRIVE FIR WINDSHIELD INSPECTION. Had to come back to Germaine the following week to have it checked again. SO PLEASE DO NOT TRUST DUBLIN HONDA SALES ,SERVICE OR ANY OF THE MANGERS SPECIALLY THE OWNER KENNETH! Our service doesn't stop there. I went from new car joy, to unhappy boy. Dublin ***************** advised the customer that they are not welcomed back. Thanks! We do not sell, rent, or trade consumer information to third parties, other than as described below, and never without your consent. They also neglected to install all the extra parts that I paid for. Honda Odyssey of this particular year had a manufacturing problem with one of the engine cylinders. I have made a complaint with Dublin Police about this abuse of using police power. BBB Business Profiles generally cover a three-year reporting period. AFTER THOROUGH INSPECTION I FOUND OUT THAT THE CAR HAD BEEN IN AN ACCIDENT AND THE WINDSHIELD WASN'T THE ONLY THING BROKEN! THEY did not offer any solution to the problem that they cause and showed no regret or sorry. Complaint: 18186435I am rejecting this response because: (1) If Dublin Honda had done even a fair job, I did not need to be angry. Dublin Honda Service | Honda Marysville (2) If Dublin Honda had been apologetic and accepted responsibility, I would not have been so angry. The only way that I could think of that the situation can improve is that if this dealership goes out of busine. August 26th I'm calling around to try to track down the check and the gap insurance company tells me that Jennifer from hall Honda corporate called them on August 11 2021 and reinstated the gap insurance. The manager went crazy and exploded, saying "We are done!" I drove straight back there and it was quickly fixed. Even until today, they are still lying and does not offer any acceptable solution. Dublin Honda corporate office is located in 6300 Dublin Blvd, Dublin, California, 94568, United States and has 21 employees. Besides these negligent business practices, they have also attempted to withhold information pertaining to our contract in the past and have been generally dismissive of myself and my co-applicant. The tech performed buckle inspection and installed new buttons on both seatbelts quickly and efficiently. trust Dublin Honda sales or service! Mark, thank you so much for the 5-star review! However Service department miss major issue that I had to take to another dealer (they were closer and car turned our to be unsafe to drive). Sadly, I'm not too confident in their Service Department. is unwilling to take responsibility for a service technician mistake even when presented with the evidence that his service department made the error. At this time, we have had correspondence with both managers of Hall Honda of Virginia Beach and feel neither have adequately addressed any of our concerns. That Friday (11/25), I received a call from Tito stating my check hasnt been received and they wanted to proceed with Honda loan terms. . 3 complaints closed in the last 12 months. Short version bought a car may 14 2021 traded it in the next day at southern ***** due to hall exchange policy not being clear and allowing me to exchange for a new dodge I got the new dodge much cheaper. Sometimes a sharp turn in vehicle direction or acceleration /deceleration could trigger the Check Engine Light to be on. They don't fix the issue but 1 2 3 4 5 6 Please Select Vehicle Back Next Choose my car I know my VIN Year * Make * Model * Odometer * Next Wais the salesman is a manipulative lier! The personal data record created through your registration with our Web site can only be accessed with the unique password associated with that record. Said that there may be a cancellation fee and a proration amount calculated. Fast and friendly service as always. Would you like us to send you price alerts? the E-Mail Reminder Service). Done with the tools you need? I found the sealing rubber was totally torn off by their automatic car washing machine. THIS SIDE MERROR, THE FRONT BUMPER AND THE BACK BUMPER WAS BROKEN! Dublin Honda 6300 Dublin Blvd Dublin, CA 94568 Sales: 925-794-8810 Service: 925-794-4837 OPEN TODAY: 9:00 AM - 8:00 PM New Used Cars Trade or Sell Specials Service + Parts More Info We're Hiring! To help us better understand and respond to your needs and interests, we may in the future receive information about you from other sources. This is a major repair that took a week to finish. I made an appointment for 2 pm, and brought it in. Enter your registered email address to request a password reset link. The most egregious thing that happened to me is that they messed up with the electrical wiring of my Honda Odyssey 2012-2013 when they changed the cylinder for the engine, making many lights on my vehicle dashboard behave weirdly. NO ONE AT THIS DEALER IS PROF Structure My Deal tools are complete you're ready to visit Hall Honda Virginia Beach! I was advised that it would take approximately 3 weeks to receive that. Paid 50% more compared to last year although the service scope was the same. In my opinion, the dealer messed up with the electrical wiring when they changed the engine cylinder last year, and they just don't want to check and redo the wiring because it will take them too much time and labor to correct a huge mistake they made. EVEN THO IT WAS CERTIFIED!!! Told yes there was a hole and it needed patched. I will lose time from work to get this all sorted out. As a licensed Honda dealer near Columbus, we . Best regards, THEY SOLD ME CAR WITH BROKEN WINDSHIELD! More. Service Manager . The price of the vehicle and his option to purchase an Extended Service Contract was purchased through simple finance with 1st United Credit Union. On Oct 7, 2022, I brought my vehicle to this dealer to do a diagnosis. OUTSTANDING JOB!!! . All the problem points to that the dealer damaged or messed up with the electrical wiring when they moved or repaired the engine. On Oct 7, 2022, I brought my vehicle to this dealer to do a diagnosis. They swapped it out with the spare as a life-boat, with a promise to take care of me as tge first customer the next day-which happened without skipping a beat. I told the service advisor that I was going to replace the brakes with a family friend, because the price they quoted me was too expensive, and he seemed very concerned when I said that. That Friday (11/25), I received a call from Tito stating my check hasnt been received and they wanted to proceed with Honda loan terms. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Parts and Service Manager at Germain Honda of Dublin Panama City Beach, Florida, United States. I received a tracking number with signature confirmation that the check was delivered Monday 11/21/2022. Established in 1954. Disappointed that we mentioned a possible tire leak and were told nothing was wrong. IN ANY CASE THE CAR FAC DID NOT REPORT ANY ACCIDENTS BUT THE CAR WAS CLEARLY IN AN ACCIDENT SO THE NEXT DAY WHEN I DID SEE THE WINDSHIELD I THOUGHT MY CAR HAD BEEN VANDALIZED OVER NIGHT. 1316 reviews Claimed Car Dealers, Auto Repair, Auto Parts & Supplies Open 9:00 AM - 8:00 PM See hours Write a review Add photo Photos & videos See all 197 photos See All 197 "Also Luis from finance made the paper work so easy to understand and answered all our questions." in 120 reviews Mark in 66 reviews " in 16 reviews Show more review highlights Since then the check engine light started to have an odd behavior: on and off cyclically. I am currently on my 2nd set of 30 day tags and will soon receive a third very soon. Thank you for your positive review. As for the wiper blades, Honda makes it easy for their customers to replace them at a cheaper price! This could have all been done in 1 visit if the tire was checked that 1st day as requested. Germain Honda of Dublin - Dublin, OH 43017. Germain Honda of Dublin - Honda, Service Center, Used Car Dealer Service Advisor Assistant . KEN THE OWNER SAID HE WILL GET BACK TO ME NEVER CALLED BACK! Germain Honda of Dublin | Honda Dealer near Columbus, OH
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