My bag had been We went from LAX to Athen via Munich Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers, Telephones. It first gave the impression the bag would be in the same evening. Never had a major problem - I had total of two cases of delayed bags in my life, both related to late inbound aircraft and consequently very short connection. Our son flew from Heathrow terminal 2 on December 14 to Port Harcourt via Frankfort. He bought airbags for 2 of the 3 bags. Lost and Found - Lufthansa Reflecting on the ongoing challenges, Aldridge said she knows she could've been much more unlucky. Lufthansa Senator Lounge (Schengen): Open from 05:00 to 22:00. What can I do if my baggage is delayed? to 4p.m . Save valuable time at security checkpoints and book your time slot free of charge online between 72 hours and 3 hours before departure. Online search Lufthansa website Based on the attempted delivery, Lufthansa closed the lost bag claim. In September we flew between Florence and Munich with a layover in Vienna. I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. Zero out of 10 for Lufthansa on this. They took our 4 baggages. Crickets!!! Also, there appeared to be no Lufthansa employee at the destination airport to take charge of the situation and help to resolve the matter ! Well one bag / 2 passengers $1700. We also had our flight canceled, through our travel agent got rerouted and then stuck overnight in another city. I fully agree with the other travelers comment that when your baggage enters the system, there seems to be nothing you can do until it comes out. Hi I had a family fly to Naples through Munich airport, we had 40min between the fly and I still don't understand how I made it. Lufthansa Lost and Found and Business Class Horrible Service However, we were told that we would be compensated for any essential items we had to purchase while we were waiting for our bags. All were delayed a minimum of three weeks. Baggage was not loaded onto the connecting flight from Frankfurt to Madrid. On 27 June 2022 I flew to Frankfurt from Bergen and had a connecting flight 2 hrs later to Zurich. The only plus? Check all retails outlets available at Frankfurt Airport. Agreed. What For readers of this blog coming to Europe over the next six weeks - change your plans if you can. My husbands case arrived one week later, mine 15 days later. I have sent several mails, sent registered letters, spoke at least 20 times to the customers service of Lufthansa (with operators in Cape Town) but nobody can help me !!!! The baggage did not leave Montreal, and although I told EuroWings where it was they were not able to locate my baggage. For instance, we are flying out of CLT-ATL to JoBerg. Lufthansa will buy a 41% stake in ITA Airways, the successor of former flagship carrier Alitalia, through a 325 million euro ($357.76 million) capital increase and is aiming to take full control of the airline in the future. Neither of his 2 checked in bags arrived with the flight. It took a day before they found our Luggage after I claimed it was lost in the App. They are very polite and over the course of the last 20 days have sent nine (9) emails to the airport staff with request for a status update. I have sent various emails, filled in the claim in the airport upon arrival and through the mybag.aero tacking page. So in the end, it didnt make it. It was sent to GDN 2 days later i.e. After 3 months they consider it lost. Thanks in advance and sorry for bad English :), Scan this QR code to download the app now. Their complete lack of care or attempt to have any human being deal with frustrated travelers makes a mockery of the supposed German efficiency. I have just started the process of requesting/demanding restitution for this horrendous service. On July 5th an agent told me my luggage is on schedule to be on a flight from Frankfort to Denver on July 6th. In case your luggage turns up, youll be informed right away. Find it above ICE Railway Station next to Hilton Frankfurt Airport. I could track my bag online So great to inform the client, that they can do everything online and afterwords saying, that it's not true if you want your money https://www.forbes.com/advisor/travel-rewards/montreal-convention-luggage/. The Emirates Lounge: Open from 11:00-15:00, 18:00-22:00. My bag was delayed 3 1/2 days in October. I'm really going to try to never take check-in luggage ever again.". Ive been already 1 month without my baggage and zero help. Please note it is a non-smoking facility. Lufthansa Welcome Lounge: Open from 05:00 to 01:00. The Lufthansa flight, operating three days a week with help from a $2.5 million pledge from local businesses, is to arrive in St. Louis from Frankfurt at 1:30 p.m. Wednesday, with a group of some . I have a flight on June 28th from Viena to Amsterdam with Lufthansa and then with united to Chicago. That is so easy to do with Lufthansa luckily. I am dur to fly to Iceland tomorrow for the trip which lasts till Aug 14. No answer. No reply, no acknowledgement. We received a confirmation mail apiece, but nothing else. At this point I once again walked to the same door, and over the loudspeaker explained that I had bags that arrived the night before. My trip began with 4 delays out of Ottawa and 1 consequently one missed flight out of Toronto during this ordeal. I lost my bag on 1/07/2022 after i didn't find my bag at Istanbul Airport. Cookie Notice Our longest trip was 5 weeks with 13 flights. We were bike touring and so did not have clothing and bike clothes until we returned 5 weeks later. For days nothing happened. When I checked an hour later it said my baggage was located and will be on the next flight to LAX on Jyly 7th. We were booked on Iberia Express flight from Madrid to Malaga. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, Internet terminals, TV, Printers, Copiers, Private rooms, Telephones, Smoking area. So I probably just spent money. At this point, I emailed Air Canada to say just deliver my bags back to Los Angeles (of course, I didn't get a response back). Not that is matters, everyone should have received a response by now. So I am so very pissed! We had to submit Reading these comments is so distressing. I expect basic baggage tracking capabilities from a large airline. I had the toughest time finding this info from Munich airport or Lufthansa for something I lost on ZRH-MUC seatpocket. I have received, ticket number SBZOS10085 for lost baggage. Its clear and states airlines legally have to cover you expenses for toiletries and clothing in accordance with the convention. It was the same story for every flight arriving at early belt. So at that point, we tried 800 # which were not available since they were no longer accepting phone calls due to high volume! I am not confident that Lufthansa and Frankfurt Airport will be back to any normal operating situation in 3 months given the continuing turmoil with ground staffing shortages in European airports. Such large scale of chaos didnt happen before only this summer. Just connect to "Frankfurt Airport" network. Anyway, unfortunately, I might have to go to social media and ask Lufthansa for my mum's luggage. I flew from Nice to Frankfurt, then Frankfurt to LAX. At Heathrow there is a similar system: a telephone and list of baggage handling companies and matching airlines. TRA analyst Andrea Giuricin said poor intercontinental connections are a persistent issue for Italian airports, as around 5.6 million travellers per year stop over at other European hubs before reaching their final destinations. layover in a connecting city (plenty of time) for the entire 4 days we were there. I have heard nothing from them. No news from them after 10 days filed all reports no news lots of inconvenience we had presents for family mosquito protections, suncreams, medicine, expensive clothes, basic toiletteries we had to buy again. In previous summers, Aldridge's story might seem atypical. The third checked item was my walker, which was delivered to my home on July 5, five days after my arrival. So frustrating. Frankfurt can be a real challenge running to a gate in another terminal in 20 min ! We took taxi to a hotel paid ourselves and got the flight in the morning. Our baggage was delayed and delivered to our hotel one week later. I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. In Krakow we were told to check in our baggages because plane was full and ours weren't in European sizes, looked bigger than everyone else. The next day I filled in a 'lost bag' report online and received an automated acknowledgement. While in Frankfurt, I went l to baggage claim office area and the lady was a rude bitch! Priceline Marks 25th Birthday With 25 Days of Deals. It never run through my mind they won't be able to load all of them, and one of them will be ours. If not, what good does an air tag do? We had to buy our basic needs. Report it here. She later had to borrow more clothes and a bathing suit from coworkers, she said. Emma Aldridge says an airline lost her luggage on both the inbound and outbound flights of her five-day international business trip. Although we were given a claim number and telephone numbers to call, we got absolutely no information the day after we arrived except that our bags were still in Los Angeles. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV. on the things i needed for the cruise. Noooo one of them replied as we are not existed In our case we had an event to attend and needed the clothes. I would NEVER decide to check a bag just because of sunscreen. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. For example, EU261 clearly spells out the exact dollar amount youre due in the event that your flight is delayed. This is only because I stayed on the phone for several hours and finally spoke with the Lufthansa baggage person. So. I went to the airport 3 times, each time the agents of Global Baggage Solutions lied on the phone, saying 'it will be delivered today' (this was on 07/09/22). The TGV in France is so quick and easy. A friend has a 20/20 rule: if costs $20 or less, and takes less than 20 minutes to buy, don't sweat packing it. * I have cooking supplies on the outbound that might include liquids or other items I don't want to have to explain or negotiate at security. Since we only received a notice about 1 bag, we went to baggage claim to collect the other bag. Traveled with Lufthansa from DC to Lisbon on July 27 with a connecting flight in Frankfurt. It is virtually impossible to fill out the inventory form as it always finds an error. I told them I wasnt comfortable doing that over email, but this is only way they will do it. Is it that there is no competent staff or they just want to punish travelers. (I travelled to attend my dad's funeral with LHR Luthansa to Montego Bay via connecting flight at Frankfurt and only received notification 4 weeks into my 6 weeks holiday that baggage never left Heathrow. This is done in an automated process after check-in. Most airlines use the same courier. I don't have a social media account so I asked my daughter to send a message hashtag Air Canada via Twitter. Today marks one year of Lufthansa operating non-stop service from St. Louis Lambert International Airport (STL) to Frankfurt, Germany. Pre-Pandemic, we travelled a lot through Europe, almost always by plane. When she landed in DC, she was supposed to grab her checked bag, go through customs, re-check her bag, and board her final flight to Austin. do you ? We decided to put in delayed baggage claim. Why is Lufthansa this way. A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. -No bags showed up in Bologna. Four days later, Aldridge said she is still not sure where her suitcase is. We were stranded at the airport couple weeks ago in YYZ flying back from Athens. I was reimbursed for what I had to buy for clothes and toiletries (about $100) but they refused to pay for the taxi ($60) as they don't deem it necessary! I recently had a similar experience with Lufthansa losing my baggage from Frankfurt to Texas. Usually I'm the bag-less guy smiling at all of you mucking around with your bags. I made a report with Eurowings. Arrived 2 hours Baggage handling at FRA right now is horrendous. Twitter message??? Travelled to BCN yesterday and the baggage claim area was a mess. Seen images of flight crew assisting otherwise it impacts on the flight departure. No answer to DOT. Susie Mullen, for instance, told Insider that she was still missing her luggage 19 days after her British Airways flight from London Heathrow to Bastia Airport on the French island of Corsica. Switzerland Zurich. She rushed through customs but couldn't find her bag. Someone posted pictures from Heathrow airport with thousands of baggages. I waited 2.5 hours to get our flights rebooked. -I complained to LH and was offered a bland corporatespeak apology. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2Rio's travel planner. On Monday afternoon there was a FedEx guy knocking to our door and holding our baggage. Got email notification that bag did not make the Toronto flight. I only have 5-6 days of meds. I Have spent so much time to look for that claim form on their website and cannot find anything. Horrible service indeed, by Luftansa, I flied in the same day with lufthansa and also havent yet received my bag. There are both Muslim and Jew prayer rooms in both terminals. Enjoy the benefits of our arrival services and make the most of a stay in one of our Lufthansa lounges as well as our . This applies to delayed baggage only. I think a class action lawsuit is needed because Lufthansa puts profits ahead of service. If you can afford to fly to Europe you can afford to pay $20 for sunscreen instead of $10. My luggage arrived after 3 months. Lost and Found Airport Frankfurt am Main (FRA) After you submit this Lufthansa will send you a feedback ID number. The luggage is supposedly sitting at the storage since July 3rd. I flew from Palermo to Toronto through Munich. Icalled them today they said they found my bag in Frankfurt they are just Lufthansa lost my bag from Frankfurt to London. Pre and post email sent, I looked at their website numerous times. Name : Fundbro Lost & Found Adress : Terminal 1, zone A, level 0 60547 Frankfurt Phone number : +49 (0) 69690 66359 Opening hours : Monday-sunday 8:00 am to 6:00 pm Website : https://www.frankfurt-airport.com/de/am-flughafen/fundbuero-faq.html List of the main items found There is no one to talk to, no one that can do anything. However upon arrival in Sofia no bags arrived. Click on the Create a Report window. Only way I knew my luggage was arriving was through my Fedex shipment notification subscription. No updates yet. I am very helpless, as baggage services agents at Lufthansa are not helpful, some of them provide false information (maybe to stop me from calling them everyday). We were going to attend my wife's friend wedding in the end of the trip and had thousands of dollars worth of clothings, shoes and cosmetics in the baggage. The email we received from Lufthansa about our bags being delayed mentioned that our bags had already been rebooked on LH82, the flight later that afternoon. I totally agree on your assessment to skip intra European flights and take the trains. Ive now been trying for THE LAST 3 MONTHS to get paid back for buying those clothes. My husband and I are in the same boat. Had a flight from IAD to FRA last Sunday in F. During the flight I duly worked on my mails, etc. Ben, I am still waiting on your experience claiming your EU261. Dread my phone bill now. Called call center for Lufthansa and it hangs up. ?? Lufthansa to take 41% stake in ITA Airways, Italy could see more intercontinental traffic after deal, Analysts believe ITA deal may boost Rome airport. Again, not even a receipt confirmation. She said Lufthansa not answering United texts on my luggage and that the last scan was Frankfurt. We returned to the states on 7/5/22 and I have been trying to call, chat, email, use their automated systems to report my delayed baggage and I still have no answer. One has to wonder how long the bags would have sat there before I would have received an email indicating that the bags had arrived. What is the hope for me to get my luggage that has been missing two weeks now since August 3rd? Here for future reference: On the 24th of May 2012 I landed in Frankfurt from Detroit and accidentaly I forgot my I Pad in the pocket of my business class seat 11D. Don't know how applicable this is to Europe (and point taken re: no time to buy from shops before they closed), but P2 and I have had AA delay our bags twice over the past few months, one day delay each time. 1. This applies to delayed baggage only. Unfortunately in Dsseldorf my bad was delayed it was 11:30 p.m and my appartement keys were in cabin baggage I had to stay at a friends place and the baggage arrived only after 2 days.. But we don't know. Show more destinations. We got back to our hotel around 230 and the bags with my suit arrived simultaneouslywe were to leave for the wedding at 5. This is just insane!!! Emma Aldridge. layover in a connecting city (plenty of time) for the entire 4 days we were there. The industry leader for online information for tax, accounting and finance professionals. Six days after my flight, Lufthansa's baggage delivery service tried to deliver it to my temporary address which I had informed them I would only have for the first 4 days. Received all but one at the Chicago airport. German airline Lufthansa signs deal for minority stake in Italy - WRAL The baggage had a tag with the destination address. We are still waiting for a response. My husbands case arrived one week later, mine 15 days later. I had a friend connect via FRA on LH from India to a non-German European city several months ago and their bag was delayed 3 days. Thus began a 30 day nightmare. At this point im almost hoping they get delayed another few days so I can legally request the maximum amount of compensation for a 21 day loss. We can help you get in touch with a notary public who can notarize your legal documents virtually or reach out to embassies and consulates or government reps. But I have originals, copies and pictures of tags, receipts, and every boarding pass. Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. I have sent various emails, filled in the claim in the airport upon arrival and through the mybag.aero tacking page. Alicia from Mississippi! Air tag is more for yourself than Lufthansa given their customer service cant do anything now due to labor shortage. They do not even provide a phone number at the London office that works. He said you will get them when your get them. I put mine inside my bag and it works just fine. This morning when I went to check the Lufthansa website, it said that no reference file exists with my number and name. NO MORE LUFTHANSA EVER. My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. Gunzenhausen to Frankfurt Airport (FRA) - 4 ways to travel - Rome2rio Theres nothing worse than spending hours on a plane and arriving at your destination just to realize that youre missing your phone, wallet, or, even worse, that theres no sign of your luggage. I understand that all the airports and airlines are chaotic at the moment but I will really think twice about flying with Lufthansa again. If you are traveling this summer and checking bags, make sure you leave a lot more time than that when connecting. Centrally. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. I've heard that going back to the airport to look is one of the better options. 2.5 months and our bag has not arrived yet. After it arrived in SEA it nearly took another day until it was delivered. It is now 18 days later, I am back in the United States and when I did speak to a human on the phone (after a two hour wait) they said my bags were back in the US and would be delivered directly to my home (although this was a couple days ago and still no bags). Comfort. Not received any information on what they are still referring to as our delayed baggage. Be patient and wait for their reply each time. Want to get some amusement? Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. I am long back home in Ottawa Canada and have no idea where this luggage was being delivered to since it never arrived at the address I was staying at. Is there anyway to tell/guess if that's where your bag is vs being in the storage room? Theres not really a human touch to lost baggage, so I wondered if our bags would simply be rebooked on the next flight to Dusseldorf for eternity. My daughters suitcases were delayed 3 weeks flying from Florence to Munich and the airport baggage in Italy admitted they routinely leave behind suitcases because of weight. We checked a couple of bags on our recent trip from Sylt to Dusseldorf via Frankfurt, and they ended up being delayed. I join. We (my husband and I) went on a 30 day 30th Anniversary trip this fall to Scotland. I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. Cannot get Florence by phone (always busy???) Of course they are handling our claim quite apathetically just like they handled our delayed luggage. Very, very unimpressive for a 5-star (oops, I mean 4-star) airline. We had left Rome so returning to the airport was not an option. Until today, there's no communication whatsoever from AC. Here's what they said: it's more difficult to deliver to the islands (we were in Sardinia). My wife traveled Europe with what few carryon items she had and any necessities we could purchase. Access your favorite topics in a personalized feed while you're on the go. I went to Heathrow airport and they said the bag the replacement purchase hasn't been paid, it's only 400 EUR. They sent my delayed luggage with Lufthansa to London Heathrow with this route IST-FRA-LHR on 11/07/2022. Fees from 35 per person (3 hours access). I am scheduled fly Lufthansa from Newark to Lisbon the beginning of November. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later as the second one had arrived with no record of its flight, and no notification from the local office. They were among the last to arrive. I called 36hrs after they lost my bags and their response was "we have 5 days to locate the luggage so why are you calling so early; check the website and call us back after the 5th day!". I have seen comedic scenes of disorganised last-minute Basic Economy passengers rolling up with assorted baggage in tow demanding to take it all on board. Glad to hear your bags have been found. Many airlines offer online loss reporting, for more information click here. It's going on 6 months. Mar 21, 2023: Two bags were located three days later. I also generally wont check luggage. Lufthansa. We when london, Frankfurt, Barcelona. We had flown Business Class and were told that our bags had priority. They rudely tried to force the delivery on the hotel we had departed. The flight was on a small, regional jet (2x2 seating, and no jet bridge). How can we band together in a class action suit? Problem solved. FLR was completely overwhelmed. Plenty of reasons to check a bag, sunscreen isnt one of them haha. Lost and Found at Frankfurt Airport When the bag was found and received it I've just claimed this back from Lufthansa in recent weeks. To top it off, after stood in line for 2 hours at YYZ to get rebooked, we were told there were no more flights available for the next 2-3 days and we had to call the 800 number for rebooking or get our own flight home. Frankfurt to Berlin is a route that's super common.