Garantizado! You return home from holiday to find a charge from the car rental firm on your credit or debit card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-54566052', '');}, 'log_autolink_impression');car hire company they recommended! Anyone can write a Trustpilot review. A credit card is needed when at the hire desk even if if the hire has been paid in full online etc prior to collection. In future I will go to Avis or another reputable hire company. I hope that helps. I then cancelled the second car and rebooked a third car for a few pennies a day extra but far less than the additional cost for being 70. Do Record go accept dys insurance and excess from another insurer without any problems? The supervisor at Goldcar took great pleasure in shouting across to us that we would not get a refund either even though we hadnt asked for one. do no use do you spain OR Record Go, buch of crooks. If you make a booking on their website, some time afterwards you will get an email headed Insurance Information for your Booking, which will give the option to take their insurance and it will give you the price. All I can tell you is that I tried continuously to get my money back without success, they never responded or the website would crash conveniently and I've never used them again. Dele192 My advice to you is record the conversation you have with the guy at the desk and check how many times they have charged you. Hi Charlotte, I have been using DIY insurance through Insurance4CarHire for years, in Europe, USA and South Africa, including from RecordGo in Majorca. I think the best course of action here is for the customer to write to the Head Office of Goldcar, as I would not think any UK small claims procedure would have any juristiction regarding a dispute in another country. I want to return my goods, what are my rights? Hi Thank you so much for another glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsGordonHire Cars in Spain, Wish I could go higher than excellent, Martin and his dad have gone so far above the normal levels of car hire service over the years I have used them.Friendly, approachable easily contacted and even sorted out problems when Ryanair dumped us in Alicante and Murcia airport was closed we were able to collect our hire car nearer to our apartment the next morning. Hi, However, when we arrived very late with my family we were offered a Fiat 500 (totally smaller than a Corsa) and told by Avis, they do not stock 3 door Corsas The only way we could get a car that would take 4 passengers and our 3 cases was to upgrade. The rental fees are really good and the system is really easy to work with. This is the same with all rental companies.In case the model you have chosen is not available, the rental company will deliver a car of the same size and conditions or, in case of non-availability, of superior conditions.Regards, Andreea. When I picked up the car they still take a 700 euro deposit from your credit card, they also try to sell you their own fully comprehensive insurance and they say that if you do have an accident you would still have to pay from your deposit and claim it back!!! Have tried others over five years always come back to DoyouSpain. Most car hire desks will accept icarhireinsurnace.co.uk. If the rental company refuses, send a complaint to the European Consumer Centre in your country (http://ec.europa.eu/consumers/ecc/index_en.htm, http://www.ukecc.net/ for the UK). 9 reviews GB 2 hours ago I have just booked my car hire for my I have just booked my car hire for my Spanish holiday and found the website easy to use and the process quite smooth, and prices were reasonable too . The website answered a lot of questions and when contacting Hire cars in Spain I got a quick and helpful response. Everything went according to plan, only a short wait for pick-up, car was excellent, had an early morning return so could leave key in drop-off box. If an alternative car can't be provided and you're left stranded, or if you're not happy to wait for a replacement, then you can hold the company in breach of contract. Reviewers complaining about DoYouSpain.com most frequently mention car hire, credit card, and customer service problems. Maybe it would be good to indicate which companies have it and which do not. 99.68%; 0.21%; 0.11%; DoYouSpain.com Reviews. They give you their phone number on your confirmation voucher once you become our customer. At any given time the rental company may have 4 or 5 different models in the same category and it is impossible for us to confirm which of these cars will be delivered to you. As ever, everything was as it should've been, including vehicle type, pick-up details, premium and fuel policy. Do yourself a favour stir clear of this company. Complain to the BVRLA 1 Complain to car hire company Always complain to your car hire company in the first instance. on 24/03/2023, I am very unhappy, and feel betrayed. Everything about Do You Spain is average. The last time we used HCIS was for our Malaga trip at Christmas. Best regards, Andreea, Very easy to book and gives you the option of taking out full policy protection too, which is great for complete peace of mind. I booked car hire via Do you Spain Car Hire for 12 to 14 April 2013, I was quoted 37.91 euros for a Ford focus, payment on arrival, including free additional driver, which was clearly advertised & I have the quote. On my last trip to Barcelona have rented a car through DoyouSpain. Once you know which rental company you have you can always ask them directly. They are inhumane, I came to Spain with my disabled mother for some medical procedures. I booked car hire via Do you Spain Car Hire for 12 to 14 April 2013, I was quoted 37.91 euros for a Ford focus, payment on arrival, including free additional driver, which was clearly advertised & I have the quote. They do not, themselves, have desks at airports. I must say that dealing with Martin and his Dad, Gordon is always so refreshing and easy. view item. Almost every time I am at the counters at Malaga Airport to collect my car there are dissatisfied customers, and this is not resticted to Goldcar. KarleeO'Neill Easy to use and good rates for car hire in Spain, as I have yet to use the service from Alicante airport the review is based on my booking experience only ! I'm a big fan of DYS and I understand their reasons for offering the insurance but it doesn't exempt you from that 900 burden. But if you took the cover out through DoYouSpain you will get a hard sell from the car hire company, often with all sorts of false statements about what you have is not comprehensive enough. It should provide you with a clear outline of why the charges have been taken and proof that the charges made are a true cost incurred by the company. avoid at all costs is my advice. Who did you end up with as a hire company? In this guide (6 articles) Auto Europe; Do You Spain; Expedia car hire; Holiday Autos; Rentalcars.com; Zest Car Rental; Do I need an international driving permit? Find out how we combat fake reviews. FamilyISus Prev 1 2 3 75 Next. Which? Hello, We cannot guarantee that you will receive a specific car model, as we work with many suppliers and each one has different models in each category. Alquiler de coches y furgonetas en Espaa. Escalate your complaint 3. We hired a 3 door Corsa through Do You Spain and chose Avis Car Hire because we thought we could receive a reliable honest service. written by If you wish to use your credit card then you physically have to be there at the rental and you can then name your daughter as a named driver. Prev 1 2 3 205 Next "Used many times - never a problem" written by KarleeO'Neill on 26/05/2023 Whwnever in Spain use doyouspain. whether they will accept the card for security of hire maybe if you agree to this but i would never use do you spain again.. i had a fixed agreed price for car hire and at the desk they asked for more despite showing my email copy of the price. We search the best car rental companies in Spain for the best rate, and save you money - Guaranteed! Use budget or a avis. Doyouspain are not a car hire company, they are a booking agent, you need to have a look at the coupon/invoice issued by Doyouspain, that will identify the name of the company that your car hire will be provided by. They do not have a desk at alicante airport, There are many UK insurance companies that will give you cheaper insurance than do you Spain but likewise you will have to claim the money back after the event. Car hire companies have a poor reputation because of these devious methods to make money and for me its deserved. I will never be using these ever again As some else stated the Insurance was pushed at every stage to buy theres or put a deposit down of over 1000+ and extra for there CDW and no refund if you dont use them it wasnt the cheapest Best to to direct to the companys at the airports/ports I ended up paying less than half what they wanted me to finally pay, Good afternoon, When you pick up the car at the local office, the rental company will offer you two options. We spent many hours trying to contact them via email and phone, they have still not responded. you need a credit card you can pay in advance. Slo les Recuerdo que Dios lo ve TODO y les deseo Bendiciones para que no vuelvan a causarle a otra persona lo que me han hecho a mi. Maybe it would be good to indicate which companies have it and which do not. We will email your when your answer is on the site. Big problems! Its either their coverage or leave the excess blocked. Verification can help ensure real people write reviews about real companies. Just go on the website, fill your details and go to the payment page and all the options including all debit card options are there. Don't use do you Spain gold car record hidden charges not trusted will not answer emails. Geoff. On arrival to collect the car at Paphos airpor Europcar informed us that they did not even own a 9-seater! They say they will not beat the quote because the price they quoted is allready a discount price. O'Donnell480 Car Hire Website - Alicante Message Board - Tripadvisor We have been inundated with hundreds of complaints from holidaymakers. If you have, you can then claim it back from icarhire. on 28/03/2023. I had tried other third party rental companies and did not get the product suitable for our trip until I ran into DoYou Spain and everything was right there. It was very useful If are posibile to change the phone number and the flight number after the confirmation! Most, if not all, do block off an amount of 500 - 1,000 Euros from your credit card but this isn't actually charged until or unless a claim is made. Car hire advice guides - Which? Would highly recommend, Hi IanMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future. I am still waiting. This is not possible because the name on the credit card has to be the same as the name of the person renting the car. My advice is for anybodybooking a car with doyouspain (and I will ntinue using them myself) to thoroughly check the paperwork when they receive their confirmation email, and if there is any aspect of the terms you are unhappy with, contact oyouspain immediately, before you even arrive at the place your car is waiting. And why can't Avis pass on the details of the authorities so WE can contact them? I hope this answers your questions. Weeks229 On average, a satisfied customer will tell three people about their great experience, while a dissatisfied one will tell more than three times as many, and for that reason, many online review sites have a negative bias, so consider everything you read with a critical eye.So please don't just take what you read at face value; if you are concerned about something, do more research to get the facts and, of course, don't hesitate to give this company the opportunity to demonstrate all the advantages of renting from/through them. But what does that actually cover and what extra will Goldcar ask for when we pick up and does that fully protect the excess or are there exclusions? Customer Support - DoYouSpain I always take out the full insurance when I pick up car in spain Please do not book through them, written by 1 review IT 3 hours ago varying rates when amendments made the price jumped by approximately 30 Euros when i changed the drop off to 30 minutes later. I prefer reading messages which are written by people with something to say that can be followed up and not just one message with nothing else. 99.68%; 0.21%; 0.11%; !.Uds son unos estafadores!. Best regards. She wanted to give her the comfort that a person like that needs and I couldn't. It may seem more expensive to go with main stream car hire companies but you get what you pay for (or rather with Do You Spain - you don't) Alava; Alicante; Almeria; Aviles - Asturias; Badajoz; Barcelona; Bilbao; Castellon; Corua; El Hierro; Fuerteventura; . Gold car are always trying it on with customers, just last week I was charged 30 euros for special cleaning of the few grains of sand that were left in the car. Best regards.Andreea, I have just booked my car hire for my Spanish holiday and found the website easy to use and the process quite smooth, and prices were reasonable too . The best deals are usually to go for a full/full option whereby you don't have to pay for the fuel upfront. Doyouspain advertise 'no excess' but Firefly demand 400 euro excess. DYS are usually very good at sorting disputes out. get over it! Hello Roberto,Did you know we also have offers that will allow you to modify or cancel the booking? Easiest car hire experience!Thanks to Martin in Hire Cars in Spain for making the booking so easy. Anyone can write a Trustpilot review. My experiences so far have been good. Said pressure means we probably won't use Goldcar again, although the car was fine. The European Car Rental Conciliation Service (ECRCS) has a free service to help with unresolved complaints concerning cross border vehicle rentals within Europe. Now if I insure my access via the rental company or add an additional driver, it doesn't get a mention on the voucher, even though the amount due reflects the options. The extra insurance is extremely expensive and can be obtained at a small fraction of the cost online. The service is spot on and Martin and Gordon are very helpful if you have any queries or advice. I would recommend. Do You Spain Car Hire. They are inhumane, I came to Spain with my disabled mother for some medical procedures. If you Do Spain, dont DoYouSpain.com. the price jumped by approximately 30 Euros when i changed the drop off to 30 minutes later. The deposit is normally reserved from your credit card and not charged - then released when you return the vehicle. Car hire overbooked If you arrive at your destination only to find that your car hire company has overbooked or you no longer have a car, then there are a few things you can do. DO NOT USE THIS (ta && ta.queueForLoad ? Almost all hirer's will charge you a deposit if you decline to take their insurance (but not all, solmar and sixt were exceptions last time I used them). However, I would like to see all my selected options appear on my voucher. We use dedicated people and clever technology to safeguard our platform. But the car company explained to me that they do not accept their insurance. You could leave the car in the car park and if it was damaged after you would get the bill. Faulty product? DoYouSpain.com Reviews - 103 Reviews of Doyouspain.com | Sitejabber Service and integrity should be a selection option / criteria on your site, which would focus the minds of the dubious operators as their booking would drop in favour of decent providers. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC). The rates are very competetive are they are now our go to booking agents. Hello Judit, I checked your booking and you do not have that option with Wiber. Suggested companies are based on peoples browsing tendencies. Do you Spain www.doyouspain.com - Car Hire | Review Centre Always complain to your car hire company in the first instance. A shuttle bus is used to ferry passengers in & out.The service from Dove & Dickmanns was faultless, with none of the hidden extras that one hears about in the press.I have no hesitation in recommending both companies.el Clemente 15/05/2018, Hi JohnMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future Regards Martin Hire Cars in Spain. It will investigate if car hire companies have broken European contract law. Doyouspain are the best in the business. When we complained they simply shrugged their shoulders. If you paid by credit card you can make a claim against your credit card provider using Section 75 of the Consumer Credit Act 1974. What a load of nonsense and what a way to get money from unsuspecting customers. Spain: 44%: Condition of Vehicle: 6%: France: 16%: France: 3%: Service: 3%: This is surely wrong unless you prove it3. We take pride in offering reliable and flexible services with our All Inclusive Price Policy with No hidden costs or last minute surprises. Nosotros buscamos y t ahorras dinero. Any car hire company abroad will try and sell you their insurance to bump up their profits. written by Where to find Europe's cheapest summer stays, Which? Garantizado! Why wasn't it in the initial payment?4.A scratch over 2 cm wasn't in their record before I mentioned it when inspecting the car. I have hired through Goldcar direct in the past and opted for the Empty > Empty fuel policy and so cannot comment on this - other than to say that I have not had issues with Goldcar per se. If you have bought the extra insurance from Do You Spain you will not need to leave 900 euro. The hire period was not taken over into another day so i do not understand the extra cost! written by I would phone DYS and explain your predicament. Probably wouldn't go anywhere else now. Never again. Some customers told us that if you have any issues with your car hire, it's not easy to get hold of Do You Spain. Be firm and politely refuse As for contacting Do You Spain I wouldn't waste my time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Drivers must be at least 19 years old and must have been holders of a drivers license for at least a year. Complain to car hire company 2. on 27/03/2023. don't worry, no payment is taken. 1. DYS car hire stinks. So I put the savings into full insurance Give the car hire company a reasonable time to address your complaint and to rectify the situation, say 14 days. My main complaint about DoYouSpain is that they wree of no help when we were scammed by a (ta && ta.queueForLoad ? It was not noted in any documentation sent to me prior. If you do not wish to take it you will be asked to leave a deposit (600eur) which is refunded when the vehicle is returned. DoYouSpain offers you the best prices so you do not have to worry about anything else! My experience with Goldcar has been ok with their full/empty policy. Budget Car Hire Reviews in Spain - Rentalcars.com Hi can I drive if I've got a full UK License? Your car hire complaints could lead to Spanish clampdown Personally, I would write a strong letter to Goldcar, enclosing a copy of the contract, and involve Doyouspai by copying them in and asking them to support your complaint. I feel your best option would be to contact DoYouSpain in the first instance to give them the opportunity to sort this out for you. verdict Do You Spain provides a poor service with plenty of room for improvement. I do not seem to able to access do you spain platinum excess insurance.Has this facility been removed. Do You Spain Review - Which? On average, a satisfied customer will tell three people about their great experience, while a dissatisfied one will tell more than three times as many, and for that reason, many online review sites have a negative bias, so consider everything you read with a critical eye.So please don't just take what you read at face value; if you are concerned about something, do more research to get the facts and, of course, don't hesitate to give this company the opportunity to demonstrate all the advantages of renting from/through them. 1. No-one answered the number provided. Customers who have held a driving licence for less than 4 years - supplement of 4.50eur per day, max.54eur. It is possible to use a debit card to pay for the car hire but when you pick up the car they demand a credit card for fuel, added insurance and/or deposit. One or two companies actually deduct the money which, in my opinion, is completely unacceptable. As its name suggests, Do You Spain is a car hire broker offering car rental services in locations across Spain. You might even be expecting it. You're also entitled to hire an identical car elsewhere and claim back any additional costs. get your insurance from uk 39 year but you do have to give a deposit. When we returned the vehicle, Avis said in future to go direct with the Car Hire Company as they know what stock of cars they have, where as Do You Spain DONT. will hopefully give you some great answers that you find useful. On arrival you will be asked to prepay a full tank and return the car empty as we are not able to refund money for unused fuel. Avis deducted 34.00 from our credit card as an administration fee for them 'passing on our details'. I continue to use DoYouSpain, they are no frills but efficient, no hidden charges and you can amend/ cancel for free. How YOUR car hire complaints could lead to clampdown on rip-offs in Spain: British watchdog calls for urgent action. Best regards,Andrea. The fiat 500 cabriolet wasn't delivered, it would have a technical problem. Would highly recommend Hire Cars in Spain for all of your hire car needs. The contract is with Goldcar. Shorts podcast: exploring Costa Rica, The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. I spoke with him a couple of days ago to chat about HCIS's 'gap' insurance, regarding our forthcoming trip to Lanzarote. They frequently ask for extra payments for insurance, tyre & windscreen cover and extra drivers even if this is pre paid with do you spain. Reviewers complaining about DoYouSpain.com most frequently mention car hire, credit card, and customer service problems. I believe that a valid credit card is required and the name on that card has to be the named driver of the hired car. We have hired many times with DYS and often this has involved Goldcar. Malaga and the surrounding areas are beautiful but a warning - DO NOT USE AVIS CAR HIRE! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-51350135', '');}, 'log_autolink_impression');car I rented and paid in full with my credit car on line. Spain car hire Search hundreds of car hire sites at once for car hire deals in Spain Same drop-off Wed 31/5 Midday Wed 7/6 Midday Find cars Driver's age: 26-65 Other Cheap car hire in Spain 2 Adults, 2 Bags View Deal 4 Adults, 2 Bags View Deal 5 Adults, 3 Bags View Deal 5 Adults, 3 Bags View Deal 2 Adults, 2 Bags View Deal 5 Adults, 2 Bags I ended up paying over 380 for a few days car hire after they charged me twice on my debit card then took for insurance I said I didn't want. Again most of them will take a credit card authorisation rather than actually charge your card so there is no cost to you, only the loss of available credit for a few days. The service is spot on and Martin and Gordon are very helpful if you have any queries or advice. We had to make do with the 7-seater for almost a week of our 2 week holiday and despite ringing Do You Spain several times (at considerable expense from Cyprus I might add) we were put on hold indefinitely and they did not return any of our calls. Easy solution. We had to upgrade to Avis B category which cost us another 300 euros and we refused to take out the extra insurance which would have cost us a further 300 euros. Do you Spain www.doyouspain.com Car Hire - Review Centre Les alquil un coche y no me lo dieron. Do not trust Do You Spain (ta && ta.queueForLoad ? A day after the reservation I come across a much better offer for the same car, and ask DoYouSpain to beat the quote I received. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. British Vehicle Rental and Leasing Association, The car I bought has a problem what are my rights. I lost 96 euros and Doyou refused to refund.I shudder to think what would have happened had I paid the car rental as well. Hi Carl & RachelThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain.
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