Cassandra M. went beyond. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Account and billing. It is an eligible payment method for all U.S orders over $35. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Thanks for your feedback. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Not Available. Shop now at www.lucyinthesky.com. Review. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) -Kate, it was my first time ordering from Lucy in the sky. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Hi Kat! Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. My learning training provider was City and Guilds. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Store credit only. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. . Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. They have a great live chat setup and I like that they're always ready to help. Shop Lucy in the Sky Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Please email us at resolution@lucyinthesky.email so we can assist you sooner. The package was never opened -- and sent back immediately. Hi Matilde, We encourage you to review those policies when you visit those sites. You can email us at resolution@lucyinthesky.email! Check out what 6,964 people have written so far, and share your own experience. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Lucy in the sky is our GO TO for all things special occasion. If they don't offer refunds, they should have made this much more clear during purchase. Verification can help ensure real people write reviews about real companies. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. They are constantly moving as not to get found. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. If you need help please email us at resolution@lucyinthesky.email if anything else. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? . Thanks for your feedback. I was never updated or contacted. - Check in with your local post office, as packages are often held there for pick up. Thanks for your feedback. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. If it was possible to give negative stars I absolutely would. Lucky in the Sky has good web ratings overall. . We're so sorry to hear that your order was delayed. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We're so sorry to hear about the order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Orders and upgrades. You can email us at resolution@lucyinthesky.email! You can email us at resolution@lucyinthesky.email! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. It makes total sense why they only give you store credit, or else they'd be out of business! We want to make sure this is refunded immediately. I ordered a size larger and they still didn't fit. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi Chris! After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Ordered a dress for my daughter homecoming and it NEVER came. The dress did not fit correctly and they will only give you credit no refund. -Kate. I did the Level 2 Customer Service Practitioner course. Our privacy policy, which sets out how we will use your information. i live in texas and ordered a dress on sunday earlier this week. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. There are thousands other options. The company helped issue credit for this matter to purchase a new item as soon as possible. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Sky Support Email. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We're so glad you were able to reorder and get it in the time frame you needed. , over 6 weeks. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. I had to do a charge back from my credit card company to get my refund back. DO YOU SHIP INTERNATIONALLY? I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Lucy has a story. Try the following: 0800 587 4005. Hi Kaylyn! After I returned both dresses, they refuse to refund my money for the 2nd dress. I had talked to 2 other reps there and they did not help AT ALL! I was so disappointed in the quality. Trust that their reputation is deserved. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, The prices they charge is not right. Their trendy collections are always changing and they offer many sales. United States. Do you agree with Lucy in the Sky's 4-star rating? -Kate, Lucy in the Sky is an absolutely horrible company. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. I had an issue with my dress being see through and needed a replacement soon for an event. I ordered the Kayden Dress in black. Really horrible place. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. We have Live Chat and Email available for any questions or concerns. My daughter has an event Nov. 19. If you order multiple styles with different delivery dates, they may ship separately. I HIGHLY recommend NOT ordering from this place. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Horrible return policy. We're so glad we were able to help with the return. HELP & SUPPORT. All such rights are reserved by www.lucyinthesky.com and its licensors. Hi there. Please email us at resolution@lucyinthesky.email so we can assist you further. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. It said delivery between 9/30 and 10/12. I wear a size 12, and the size 12 they shipped me barely fit over one leg. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. . You must not misuse this Website. Chat is only option and that takes hours to even get a chat representative. Store credit took weeks. KYLA can provide quick and real-time responses to your SKY service concerns. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I would never recommend purchasing from this company unless you don't care if you ever get the item. How would you even know if something would fit or if you'd like the quality? Anyone can write a Trustpilot review. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. I will absolutely be reordering a new size and be a returning customer! Article created 4 years ag Message KYLA via the following: Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. I have emailed them three times and tried to do the virtual chat but it never works. Lucy in the sky is a great company from products to customer service I am always satisfied. They have such cute styles, but the clothing quality is so bad. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? They charge so much and the quality is so bad. | Read 5,941-5,960 Reviews out of 6,586 Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. The dresses were way too short - they barely covered my butt. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Tip for consumers:Returns usually only give store credit. However, this is out of over three hundred reviews. Do not order from here. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. BROADBAND. Contact Us. Then, the item never ships. Products used:None package arrived too late. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. | Read 5,961-5,980 Reviews out of 6,593 You can also visit this article for more information on getting support! If the issue persists, we would suggest to follow up with your bank. Order from a different boutique. Not only was she patient but she was quick and so attentive. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 90015 "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Copyright 2023 Lucy in the Sky inc. All rights reserved. Key Employees of Lucy In The SKY. Merry was very friendly, professional and helpful. Glad that our Customer Service was able to help with your returns! She offered me advanced credit and provided easy instructions to do so. Worst experience. It is a no for me. Both dresses arrived back to back and they looked nothing like it did online. We do not save your payment method details on our website. Great customer service. Article created 4 years ago. lucy in the sky. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Were almost out of time and do not have a back up plan. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Images copyright 2023 Lucy in the sky inc. All rights reserved. Please emails us at resolution@lucyinthesky.email so we can better assist you. I am doubtful now the dress will come in time (or ever) for my event. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Do the dresses come within two weeks and is it worth the money? By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. -Kate. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. -Kate. Delivery date was Feb 17-24th. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. This company responds to reviews on average within 5 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our styles are designed exclusively in Los Angeles. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. The first time it was cancelled altogether. Most dresses are see through material with zippers stuck. Don't take the risk and give them your money. We have no idea when the dress will arrive or if it will arrive on time. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. We would love to help assist you with this issue. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Save. Do you agree with Lucy in the Sky's 4-star rating? Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. -Kate. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. As soon as you place the order, it is processing on our end. We're so sorry to hear that you had issues with your order. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Prom season is here, and you deserve to look and feel amazing for your big party! There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Get Sky Broadband - 08442 411 653. I greatly appreciate the customer support 24 hour 7 days a week chat box. She responded quickly and answered all my questions. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Ordered 4 dresses in August 2022 for several events (totaling over $300). It was nothing like the picture. I am beyond disappointed in this company and its respect for its customers. 1860 500 6633 is Tata Sky WhatsApp customer care number. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. For further information, please visithttps://help.afterpay.com/hc/en-au/. But Sarah S got my exchange going and it will make it in time! Number of comments: 0 Shipping I need to change my address or order, how do I do this? As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. You can only email and live chat with them. The quality of clothing is so bad. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. He understood my issue, addresses it and rectified it. I HAVE MY TRACKING NUMBER. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site.
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