", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Refund for Foo Fighters tickets? - StubHub Community The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. StubHub.com | Better Business Bureau Profile The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Get useful tips, expert advice and cute animals in your inbox every week. Since its inception 22 years ago, StubHub has grown to 800 employees. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. You will enter your community username and new password and done! Stubhub said they have the seats were listed until a hour past kickoff. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. and take advantage of this neat service whenever you need it. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. I've been a customer for a long time and am not happy. StubHub changes its refund policy during COVID-19 pandemic - WKBW Listings for companies similar to StubHub: Customer service is awful. 1:00. Depending on where you live and how you got the tickets, you may be due a cash refund. I saved to buy expensive tickets as a gift for my wife and now we cant go. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Dorado, PR 00646, Metro Office Park Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. They're upset StubHub is refusing to . And 2 hours before the game I had no listings active. North Carolina Interactive chat If you feel like StubHub cheated you, you could take action against them. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. This number works. No matter how you get them, well email you when theyre ready. From everything weve seen, the StubHub customer support is quite thin, to say the least. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Offers may be subject to change without notice. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. What a horrible service! She came back and said I'm refunding your money butand then starts fighting with me again. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Copyright 2020 Scripps Media, Inc. All rights reserved. How do we request the refund? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. This material may not be published, broadcast, rewritten, or redistributed. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. but I havent been able to get in contact with anyone from StubHub. Buy sports, concert and theatre tickets on StubHub! As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Great help!!! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. To reach Customer Support call 1-866-788-2482. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Email: This information has not been added. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. You never know when you might find yourself financially strapped - the good news is you have options. Covid 31 Refunds 41 StubHub 211. Horrible customer service. "The return of live events, the input of customers, partners, and regulators, and the . 1.866.788.2482. Had a concert canceled because of COVID-19? But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. I was only given the option of the credit and the event was in CA. How to Get a Refund for All Your Tickets - Vulture We know your first point of inquiry is whether or not StubHub issues refunds in the first place. How to Request a Stubhub Refund [98% Success] - DoNotPay Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. NewsletterDollar ScholarStill learning the basics of personal finance? These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. All Rights Reserved. StubHub is a marketplace where fans buy from and sell tickets to one another. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Phone Call 1-866-788-2482. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Illinois So the funds are available but you only adhere to the state-by-state laws? StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Poor customer service is the biggest pet peeve to DoNotPay. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Viagogo, a tickets marketplace, bought StubHub in February 2020. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. I been buying and selling for 12 years with them. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How do I contact StubHub customer service? - KnowledgeBurrow.com New Jersey If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Clear your Internet browsers cookies and cache. Have an idea for StubHub? You can also try refreshing your Listings page. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. After this experience, I'll take my business elsewhere. No. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Registered users: Log in to your StubHub account. "If you have tickets to a show that is postponed, you will be able to select your refund . The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Go ahead and file a chargeback on your credit card. Click on any of the links and there is a private message link on the moderators page They can assist you. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. StubHub to refund canceled events after pandemic complaints Click that link and you're good to go. StubHub was founded in 2000 and its current CEO is Eric H. Baker. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. How to Contact StubHub for fraudulent tickets. It is now November - this is ridiculous. We are changing the way you register and sign-in to the StubHub Community. See detailed StubHub customer service rankings, employee comments and much more from our sister site. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. How do I request a refund? - Ticketmaster If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. "So were afraid that its just gonna be money thrown to the wind.. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Yes All Rights Reserved. To reach customer support call 1-866-788-2482 Find contact information here. Wish they would help. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Whats The Difference Between Class 2 And Class 3 NI Contributions? Support : StubHub StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . We are changing the way you register and sign-in to the StubHub Community. Enjoy!Make sure we land in your inbox, not your spam folder. Let us teach you the major money lessons you NEED to know. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. on 2/28 at 3:05PM AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. And the exact same seats they re listed and sold for a different amount sold and the payout. Did you find it helpful? Thanks SO much! StubHub is offering the retroactive refunds now because the live events industry is opening back up. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. In other words, when it can be too late to get a refund. See if youre using the right email and password. If you feel like StubHub cheated you, you could take action against them. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Solved: Refund Request - StubHub Community Is SeatGeek legit? I received an access code that didn't work and Customer Service asked me to give the seller a little time. StubHub to refund canceled events after pandemic complaints - USA TODAY Absolutely, you can list these tickets for sale on our site ! 03-31-2022 08:37 AM. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. A few days later I'm only paid out for 1 set of tickets. Enjoy! When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Review the StubHub return and refund policy at ReturnsAndRefunds.com. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. but I havent been able to get in contact with anyone from StubHub. We just sent you a welcome email. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. All rights reserved. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. StubHub sellers set the price of their tickets. How Do I Contact StubHub For Refund? | Insurance Guide The credits are valid through the end of 2022. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. All you need to do is follow these short steps below: Voil! This number worked fantastically, and I got all I needed accomplished! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Apply your StubHub balance during checkout on your next purchase. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. They are printed with duplicate. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. It is possible to request a refund on a purchased StubHub ticket manually. Have a StubHub question? This means sellers set the ticket prices. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Would not make an exception,to a hotel reservation I made thru Priceline. If your payment is pending, well cancel the payment. Ticketmaster for Ever. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Ticketmaster will be the only place selling VIP Tickets though. Customerscomplained to the media andfiled lawsuits. 1.866.788.2482. StubHub also has live chat operating 24/7. We do still love going to events and want buying tickets online to be easy and safe. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. JEVAR IS WHO HANDLED MY CALL. Still learning the basics of personal finance? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. It is taking Stubhub about 120 days to process refunds.
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