You can change each registered device once every 30 days. Close the app and re-start or re-install the app. Press the, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting, Wait for the broadband light on your Hub to go blue, Restart your TV box, using the power switch on the back, If you still can't use your BT TV service then contact the, First try restarting your TV box by flicking the switch on the back. Please try a wi-fi connection instead. You'll also lose any personal settings you've made to favourites and playlists. Why can't BT's "help" feature tell me this information? If this doesn't work, try uninstalling the app and downloading it again>. Remember me ) Back Security Help Don't have a BT ID? Simply click the link below and give it a go. Before looking for your error code, why not try our TV and Sport help tool? BT ID Password Show Forgotten your login details? VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. Find out how to fix your email error code Need more help? Enjoy BT Sport anywhere with ExpressVPN. Enter error code You should enter the code exactly as it's shown. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. I can't seem to get this working? Please click the link below to get started: Can I watch BT Sport in more than one room? These errors appear when you're trying to watch a video or channel in the BT Sport app. If you've forgotten your BT ID details, click here>. MD101, MD102, MD103, MD104, MD105, MD106, MD107, MD108, MD109, MD110, MD111, MD112, MD113, MD114, MD115, MD116, MD118, MD119, MD120, MD121, MD122, MD123, MD124, MD125, MD126, MD127, MD129, MD130, MD131, MD132, MD133, MD134, MD135, MD136, MD137, MD128, MD003, MD138, MD139, MC001, MC002, MC003, MM004, MM005, MM006, MM007, MM008, MM009, MN020, MO999, MP104, MW041, MW998. If this doesnt work, youll need to fully restart the BT Sport App on your device. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. Try these steps to fix: Refresh the page and start again. Try connecting using a different HDMI port from your TV, if this works then it might be your TV port that's causing the problem. BT TV App Error Codes - Apple TV Before looking for your error code, why not try our TV and Sport help tool? I have no problems with broadband but power line adapters have no light on the data side. Check you have a live internet connection. This error message will show on Apple iOS devices. Alternatively, you can also watch the final through our BT Sport App, which is available to download from the Apple App Store or Google Play Store. GP939, GJ939, GS001, GS011, GS012, GS013, GS014, GS015, GS016. Are you able to update? If you still have the problem, take a look at our BT Broadband connection problems> help page. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. 04-04-2021 When you have a solid broadband light on your Hub and modem, reconnect the 4K recordable TV box to the power supply. Facebook Twitter LinkedIn 15-08-2020 You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. motor/ limit switch 1 not connected. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Please visit our billing help pages for more information. Why can't I log into the BT Sport app using my BT ID? 03-07-2020 We recommend that you try uninstalling any data compression apps you have on your device. You can fix that problem by using a VPN. Announcements, Guides & Community Updates. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. 10h21. Error Code VC010: You're running more than two streams on more than two different devices. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. These error codes are normally caused by app configuration issues. Get advice on how to fix error codes in the BT Sport app. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. Log out of the app, then log back in with new user details. - last edited on 13-08-2021 Message 1 of 5 YVM102 error Go to solution I constantly have this error code and have tried all the steps suggested on the website. "If youre seeing this error repeatedly, youll need to try logging in again. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. This means your BT ID login details were invalid. ), Before you can watch BT Sport, you need to place an order for the service. It's therefore given up trying. Wait for ten seconds and then reconnect the Hub and modem. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. Note: You can't pair if your device is on a mobile network such as 3G or 4G. The BT Sport online player uses cookies to enable a high quality viewing experience. can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. This may require you to log in or accept terms. Try fully restarting the app, then attempting the action again. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. CF001 or CF002 error code These error codes are normally caused by app configuration issues. This error code relates to the enhanced video player. The help tool can quickly get you back up and running again. Please check your WiFi or mobile connection then try again. Please be patient and try the BT Sport app again shortly. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. 21h58 If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. Visit the Optus Sports webpage. Have you tried the steps onErrors on the BT Sport App. 06-04-2021 These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. This error code can appear when you're trying to access the BT Sport online player on certain web browsers. You might have to wait about five minutes before you try watching again. Here's some more help you might find useful. on These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. You get this message if you've tried to log in but you've used the wrong username, password or both. 10-04-2021 Before looking for your error code, why not try our TV and Sport help tool? Click on My BT in the on-screen message and well help you to complete the process. Try it again, or check your 'Network Settings' and the download should start again by itself. Try closing the app and opening it again. on on Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. How do I fix BT Sport error code ID003 or other error codes? I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. You can download updates to the BT Sport App from: The new BT Sport help tool is available to all sport customers. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. How do I cast the BT Sport app to my TV screen? - Fixing : replace the limit switch, cable. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. If this hasnt fixed your problem, BT customers canclick here to chat with us >", on Simply click the link below and give it a go. What do the BT TV error codes mean? Make sure the term youve used is valid and try again. on I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. Do this by opening the Settings menu in the app. You can change each registered device once every 30 days. You'll need to re-start the app and try again. ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! You'll know that your box has restarted when you see 'Hello' on the front panel followed by 'Please wait'. Playing the video or channel again will usually fix this but if not you can: check the BT service status page (on the TV tab) to see if there are any known problems affecting the BT Sport service, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it. I am getting these too. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. Clarify math equations Press the. IVE BEEN MESSING ABOUT SINCE 10AM TRYING TO WATCH MAN UTD GAME, WHICH SOUNDS (ON THE FFFING RADIO!) You'll see this message if you're trying to watch video content on the BT Sport online player from outside of the European Union (EU), which isn't possible due to content rights restrictions. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. If you've forgotten your BT ID details, click here. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001. Once you've done that switch your TV box off and on again. A free (Lite) version of this app is also . 12-08-2021 I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. But be aware that this type of reset deletes your recordings and any scheduled recordings. Error VC011 may also occur if you use data compression apps. Please go to BT TV App login help for suggestions on how to resolve this issue. Follow these steps to try and fix this IPC error: Follow these steps to try and fix this error: BTP-300, BTP-3610, BTP-3632, BTP-3653, BTP-610, BTP-632, BTP-653, To fix this error, go to PIN help on BT TV>. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. You can only watch programmes on the BT TV App in the UK or EU. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. ; Note: By selecting View active issues, you may view your cases at any moment. (error message ID003) I have BT Sport as part of an EE mobile package I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky However you can't have this if you have Sky Cinema or Sky Sports. If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. 04-02-2021 For example, BTP-302 Got a BT Email error code ? Now retest the channel, If you're using a SCART cable, try using an HDMI cable for the best viewing experience. Sorry that you're having problems with accessing the BT Sport app. If you've checked VPN but you're still being blocked: Click on the pink BT Sport Help Tool button under 'More help' below for help. Error VC011 may also occur if you use data compression apps. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. If you get this error, make sure that your TV box is connected to the internet. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try fully restarting the app, then attempting the action again, Try refreshing the page and attempting the action again, Try entering your details again. How can I watch the BT Sport app on multiple devices? ; To sign into your account, click on the Login icon in the top right corner. This error message is displayed if you have the TV box which doesn't have recording capabilities. 13h02. 18-07-2020 If the error persists for more than 1 minute, the warning will be turned on again for another period for 2 seconds. You'll have to login again before attempting playback. Once you've followed the instructions in the email, you'll need to wait at least 10-15 minutes for your BT Sport account to fully activate before you can log in to the app. The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. If you do want the tv channels, try turning on the "antenna out" option on in your settings menu, that could help signal quality. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. 14h18, RUNNING LATEST VERSION OF SAFARI AND FIREFOX, I DIDNT HAVE THIS PROBLEM IN PREVIOS SEASONS, REALLY FFFING ANGRY AS IVE MISSED THE FIRST MAN UTD GAME, ITS EASIER BY FAR TO WATCH THE FOOTY ILLEGALLY, Re: The way you cast BT Sport is changing. Restart the app to ensure the settings have been saved. Is BT Yahoo Email down on Saturday January 21, 2023? I'm having exactly the same issue. As well as watching via mobiles, tablets or laptops, you can enjoy BT Sport on the big screen via games consoles, smart TVs or casting via Chromecast or Apple TV. Your BT Sport account may have been suspended or ceased, in which case youll need call us: If the BT Sport app still doesnt work after making sure you've set up your BT ID youll also need to contact us: This error code will show if you've tried to log in to BT Sport but you've used the wrong username, password or both. You just need to log in using your BT ID. If. Before looking for your error code, why not try our TV and Sport help tool? To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. 19h42, on VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. If this isn't the case, please exit the enhanced player and try again. BT's "help" claims that neither of these errors exists! REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). If the error's still there and youre trying to watch the UEFA Champions League Final, watch on Youtube at www.youtube.com/btsport instead to avoid missing any of the action. Follow these steps to try and fix this BT TV error: YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. The help tool can quickly get you back up and running again. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. You will now be able to cast BT Sport live streams to your TV. GD001, GD117, GY019, GY039, GY116, GY117, GY115, GY120. Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. If you need the link to do this, it's: www.bt.com/mybt>. VC052, VC053, VC054, VC055, VC056, VC057, VC058, VC059, VC060, VC063, VC064, VC065, VC066, VC068, VC072, VC073, VC074, VC075, VC078, VC081, VC082, VC083. If you're outside of these areas, you'll be blocked from streaming any content. 05-10-2021 Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. VC526:Sorry - there's a problem (BT Sport) That Error Message 829 subscribers Subscribe Like Share 391 views 1 year ago Epic Amazon Deals: https://amzn.to/3BryxNw Please below comment if you. Login and the player should now work, From the three options for 'Cookies', please select 'Allow sites to save and read cookie data (recommended)', Make sure the remaining two options are de-selected. Come back later and try watching the programme again - this might take up to a day in some cases. Check your wi-fi connection, re-start the app and re-try. For example, your order may not have completed correctly, or your BT Sport account number hasn't been correctly linked to your BT ID. 4. Simply hit OK to enable casting from your BT Sport app. If you try to access BT Sport in USA, you'll face the following geo-restriction error. If this doesn't work, uninstall the app and reinstall it again. 14-08-2021 If you use Powerline adapters restart both adapters and check they are in sync. Make sure that 'Enable Mobile Streaming' is set to 'on'. The help tool can quickly get you back up and running again. on Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. 22h52. Try closing the app and opening it again. 06-04-2021 If this doesn't work, uninstall the app and reinstall it again. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. I have a problem with my BT Sport App on a smartphone or tablet. Your TV will need to be HD ready also. This article is for people getting an error message watching BT Sport on a computer browser. If it still fails try connecting directly to the TV, If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV. Make sure youve enabled location services for the BT TV App in your device settings. More options You'll need to download the latest version of Javascript online. Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. Try logging out of the app and then logging back in again. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. These error codes are usually caused by a problem with your BT Sport order. 9h36 If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. Before looking for your error code, why not try our TV and Sport help tool? If you use Powerline adapters, restart both adapters and check they're in sync, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', try to re-connect by selecting, 5Mbps for standard definition (SD) channels, 10Mbps for high definition (HD) channels (BT Infinity customers), 44Mbps for ultra high definition (UHD) channels (BT Infinity customers), Make sure you're using the Hub we provided you with most recently, and not any other router or routing equipment, Check your TV box is connected directly to your Hub with an Ethernet cable or Broadband Extender Flex 500s and that you're not using Powerline Adapters, Restart your Hub, modem and TV box by disconnecting the power supply from the Hub and your box. on Switched to watch the live football and it works fine. This will clear any previous sessions and should fix the problem. Try closing the app and opening it again. This means that an issue with your internet connection is interfering with the pairing process. Try logging in again, re-start the app and then try again. You'll need to wait until the next day before you can request a new validation PIN again. Can I watch BT Sport in more than one room? If you'd like to look up the code, please type the full error code in the box below. If you can play catch up TV, then your box is connected. Check your internet connection by trying to watch a video on YouTube. Announcements, Guides & Community Updates. If you still see the error message then try restarting your equipment: Follow these steps to try and fix these YVM errors: You'll need to connect your TV box to your TV using an HDMI cable. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? 12h42, Welcome to the Community and thank you for posting. If you cannot login to to BT email, or you are receiving server offline messages, then share exactly when Clarify math problems It should only be a temporary issue, so please keep trying to log in. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. ; Report a bug or problem. These error codes normally indicate a problem with your internet connection. Make sure youve enabled location services for the BT TV App in your device settings. If this doesn't work, please check your device is on our list that the app will work with: What do I need to access the BT Sport App? on This error will show if you've requested a validation PIN too many times. 11h28. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. The picture keeps breaking up on the BT Sport App This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. The new BT Sport help tool is available to all sport customers. This error can sometimes occur during heavy use of the BT Sport online player. MP306, MP318, MP998, ML006, MB021, MB022, MB023, MB002, MB003, MB004, MB010, MB998, MN002, MG103. Or, if you need a reminder of your username or passowrd, please use the links provided. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. on Data storage apps in particular use a lot of data. You'll be locked out for 15 minutes after three failed attempts. So when you come back to watch again, you get this error. You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID? Or, you can order for Sky and Talk Talk TV. This means that the device youre trying to use isn't supported by the BT TV App. Thanks in advance Solved! This means you can stream and watch two different, or the same stream, on two different devices. For 25 a month, you get access to BT Sport channels via the BT Sport app or web player. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). These error codes relate to the enhanced video player and occur when content is unavailable. We recommend that you try uninstalling any data compression apps you have on your device. 10h04. Your BT Sport account may take up to 24hrs to activate, so please be patient. 13-08-2021 If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. Click here for more information about BT ID and how to get one >. 01-31-2021 08:49 AM. It means that your TV box isnt connected. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version.
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