- edited If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Received a damaged item with a missing part. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Many eBay sellers accept returns if you've changed your mind. If the buyer is responsible, choose your return address from the dropdown menu. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. The seller will also pay for return shipping. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. So the buyer gets 6.50 from eBay. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. By having insurance, the buyer got his money back and I was still paid for my item. International shipment of items may be subject to customs processing and additional charges. Make a point to take action on your listings to avoid unwanted returns. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. He tried to re-tie it down with new straps and put in a request for a refund. The eBay Resolution Centre is at the bottom of this page. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Adding these each time has saved me many times when buyers have tried to get me to accept a return. You can also start a return request from your Purchases in My eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Most sellers refund as soon as they get the item back. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. I have learned that none of my items are shipped without insurance. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. It may only be used to recoup losses when an item is returned used or damaged. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Some business equipment categories that may be covered by the. The seller was not accurate and now the seller or ebay wants to give me my money or item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. This may sound like overkill to you, but stay with me while I explain! I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. The carrier will then go and pick up the damaged item and do its own investigation of the damage. You accept returns in your policy, and the buyer changed their mind about a purchase. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. You might be asking, "Do private sellers have to accept returns?" The answer is No. You can even notate it in your description when you list anything that might be wrong with the item. Required fields are marked *. If you havent received an item, we usually refund your money immediately via PayPal. . interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. What does the eBay Money Back Guarantee cover? See how to check the status of your return. Carefully check the returned item before issuing a refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. The eBay Money Back Guarantee is not a product warranty. Sellers accept the majority of the risk when choosing to sell here. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. This will get them to move the decision in my favor and pay out the damage coverage. Something went wrong. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. It sucks , but ebay says its your fault and buyers can return for an reason. To the OP- the great thing is, you are selling items without much competition, apples to apples. However, it does happen and when it does, I have to deal with it as best as I can. In some cases, your response options may differ. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If, after a few days, youre not happy with the sellers resolution, were here to help. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. EBay gives you the opportunity to add 12 photos to your listing. You can also open your Returns dashboard and select View return details from beside the item. I have reported the buyers, but I still have all 12 returns counting against me. I dont have to pay to get the item back and the person is happy because I resolved their problem. Oh, Ship! When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. What do you mean by adding sold as is to your terms and policies? Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Read theSeller protections policyto find out how to qualify to issue partial refunds. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Keep in mind that some returns can remain open for up to 35 business days. This can be useful when the buyer isn't completely satisfied with their purchase. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Read our most popular questions and answers about handling return requests from your buyers. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? In this case you can: Refund the buyer and get the item back. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Does the tracking number show it was delivered? If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. How to deal with "Item not as described" returns that are not valid. Help for buyers and sellers. 07-05-2020 You have the option of entering your reason for declining the request, but it will not be visible to the buyer. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Returns cannot be closed at the request of a seller. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. My desire is that they get more than they are expecting! As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. 2. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Get in the habit of getting information from your buyer for reasons they are returning. This was one of those times I was pretty happy I had taken photographs while I was packing it. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Do you have to accept returns to sell on eBay? If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Ebay sides with buyers in not as described claims. If you want the items back before refunding, I'd accept the return and send them a shipping label. Select your reason for the return and enter a comment about why you're returning it. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Do I need to pay extra for the eBay Money Back Guarantee? If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. View cart for details. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Some returns may remain open for up to 35 business days. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. See the Abusive buyer policy for more examples of activity that we don't allow. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Is there anything you can do? Ifyou use an eBay returns label, tracking details areautomatically uploaded. You can chat with other sellers about anything to do with running a business on eBay. You believe that it was exactly as described. Often, they will review the messages and realize the buyer did not read the listing. In some cases, we may automatically accept a return request on your behalf. See our Partial refund guidelines for more details. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Enter a return merchandise authorization number, if you use them. If you offered free shipping, you'll need to refund the buyer the full amount of the item. How to issue a partial refund after the item is returned. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. They claim they are not responsible for damage during shipment, and imply that I lost the part. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. What if the seller doesn't offer returns? Learn the fundamental steps for running an eBay business. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it.
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