You can seamlessly manage your field representatives, location, manage tickets, collect feedback with our mobile applications. Intelligently designed for conversational service, endless support & contextual ticket resolution in real time. Find out how we combat fake reviews. After doing our research, we scheduled a demo. Kapture's One Suite assists organizations in transforming their client connections and improving CX. THE PLAZA Date of experience: December 10, 2020 All components of your tech stack can talk to each other and pass data seamlessly which means all channel queries can be tracked, assimilated and connected to all departments on a single platform. 2023 KAPTURE - ALL RIGHTS RESERVED. Enterprise management systems are software packages that track and govern a company's complicated activities. From creating a service ticket and keeping customers updated about their product to ensuring efficient feedback management, Kapture's service CRM handles it all. - Increased customer retention I came across Kapture CRM about a year ago. With a live Powerful AI-powered technology for both customers and agents that allow customers to resolve queries on their own and assist agents in providing contextually accurate resolutions. To ensure a smooth workflow an intelligent customer support software with several features and excellent tools is inevitable. It is critical that everyone who interacts with consumers has access to the same information. Singapore 199591, INDONESIA : Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Loyal customers are always your brands best asset and to retain them businesses have to leverage all the benefits of a Customer Support Software like Kapture. - Deep integrations To achieve customer loyalty, businesses need to cater to customers ever-changing needs and demands. The cloud CRM tool lets you comprehensively manage the online-offline business. - Automations that eliminates repetitive tasks Startups need to focus on customer service as much as well known brands because initial growth of any business is dictated by how good their service is.They can make a case for themselves by being known as a brand that values customers needs. 3930, Coral Ridge Dr, B2B omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Manager, Sales, 28-30 Start a chain-reaction of good things by connecting the customer to the right agent, with the right expertise and the right information to deliver an unforgettable customer journey. However, it lacks robustness. in CSAT, Using Kapture your agents after scanning and analyzing the customers issue. close tickets, and manage customer feedback all within minutes. Vision-based Autopilot has a few drawbacks versus vehicles that use radar. Customer Service Software 2022 | Customer Support Platform - Kapture USA. Your Email, Knowledge Management System with AI assistance. multiple channels in a single inbox, Assign service tickets to Kapture CRM Personalize and automate interactions with a platform thats made smarter everyday. Try Customer Support Software to Manage Tickets - Kapture CRM It easily tracks our clients and sales report. - Better customer service Thank youCons: The Kap drive had a minor bug which caused the folder to not open. smooth operations. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow. Kapture 2023 Pricing, Features, Reviews & Alternatives | GetApp The Plaza Office Tower 41st Floor Aside from resolving supply chain issues, monitoring client contacts, and handling lead creation, the platform provides a plethora of user profiles for sales and marketing teams. ", "The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger", "Reduced overall response time backed by Kapture's technology and automation", U.S.A. : 3930, Coral Ridge Dr, Coral Springs, FL 33065, Use Kapture for Free and let the Results speak for themselves, In addition to easy usage, the software is easy to set up and provides seamless navigation for users. It was quickly resolved by the Kapture team. 7500A BEACH ROAD #14-302, The complete sales and ticket modules are plug and play environment along with the mobile app to manage the ground-level activities such as managing client meetings and lead followups especially for managing the product installation and service tickets from the technician point of view it is very much handy. They would definitely like to help you out. U.S.A. : 3930, Coral Ridge Dr, Coral Springs, FL 33065, Use Kapture for Free and let the Results speak for themselves, Right from creating a service ticket, keeping customers updated about task progress, to Let your customer choose the channel they prefer to reach out to you with queries. Some of the excellent features that a CRM can offer are: All inquiries, complaints, communications, and requests from customers automatically get assigned under the head Tickets. Seamless transition Kapture has helped us improve and manage our services and warranty claim process. Agents can chat in customers preferred language, giving them a sense of Adjetter Media Network Pvt. service agents based on issue type, Field agents can view - Unified dashboard A study by Accenture shows that By adding self-service, a typical utility could see $1-3 million in annual savings.. Let our experts know what youre exactly looking for your company. Take a look at how we introduce context and drive automation to deliver greater business value across a wide range of scale and industries. Kapture is an efficient CRM that helps you to ensure a smooth workflow for your business. Increase your first call resolution rate significantly. 3 M-123/A East of NGEF Layout, personalization. Kapture's product specialists enable a smooth transition experience. With multiple social media platforms, customers reach out to businesses through their preferred medium of choice. Kapture PTE. Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location. The service we provide has helped our customers because of Kapture software.Cons: A minor time delay in opening the chat box. We offer a well-stocked self-serve platform driven by machine learning-enabled chatbots that provide customers with FAQs and actionable tasks. In simple terms, Customer Support Software is an organized system that receives inquiries from customers and relays messages to service agents or representatives so that they can provide accurate customer service. See it to believe it. Psssst! Customer Service Software 2021 | Customer Support Platform - Kapture USA To Deliver a Delightful Customer Experience. Count on Kapture CRM to go live faster without hassles. self-service portal, efficient customer data management, intelligent chatbots that provide with today. A Cloud-based Customer Support Software.. - Kapture CRM 24/7 support so that your system is always up and running with zero downtime. To meet all these expectations what companies need today is automated customer support which is organized and efficient enough to accurately resolve all customer queries. A highly efficient customer support software with excellent features like Omnichannel support, a self-service portal, and AI-driven chatbots makes your goal easy to achieve along with providing your customers with a smooth customer experience. Kapture PTE. They have a smooth process, beautifully designed and quite affordable. This is where an automated SaaS-based customer support system like Kapture CRM comes in. With a siloed approach meeting up with these expectations and ensuring a good customer experience is never achievable. Our on-site staff is available to provide shipping advice and support for any customer with shipment questions. They can most definitely stick to simple ticketing systems will omni-channel support to effectively cater to their customer base. Ensure real-time conversations with your customers with an extremely intelligent Live Chat solution. impeccable customer service for businesses every day, at any time, from anywhere in the world. An Omnichannel support system integrates queries from Keep up with the times and provide real-time service to customers with AI-driven chatbots. Our array of features include ticket management, knowledge management system, an intelligent The gallop of technology has paved the way for higher customer expectations and demands. They have the best integration across multiple marketing platforms and the email campaign management and the easy generation of detailed reports. A cloud A Survey By Research Live says that Almost 90% of retail leaders agree a seamless omnichannel strategy is critical to business success.. We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. Make every customer feel special and unique with personalized resolutions. Jakarta Pusat 7500A BEACH ROAD #14-302, Sending bulk personalized email, contacts importing and their customer support its very reliable and responsive the customers requests regarding KaptureCRM usage. Kapture CRM has a dedicated team that makes your implementation process easier and faster. minutes, with Kaptures mobile app. In short, it saves time, increases productivity. Along with being powerful, Kapture is also unique in terms of its customization, making it a powerful customizable CRM. Solving tickets or responding to your customers has become easier than before. Different tools that serve the same purposes as building customer relationships can be hectic and confusing for your agents. The Plaza Office Tower 41st Floor customer feedback and several other data. Even after no services were delivered, they didnt refund claiming theyve worked on, so they cant refund. A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. REQUEST DEMO Who are Our Clients ? But it is not a big issue. 2023 KAPTURE - ALL RIGHTS RESERVED. Used by the biggest global corporations and Mukund Chacha in small town Bikaner. At Kapture, we believe that daily customer operations should be made simple and efficient to Our full-service packaging services in BEND help to create a simple, convenient experience for each customer who visits our UPS Customer Care Center. Hello Kapture Chat Suite! Jl. We at Kapture have designed a service CRM to ensure that your daily customer operations are In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow. Service The Best Customer Support Software That Your Customers Deserve Integrate all your communication channels like Email, Calls, Chat, Social Media and Messaging Apps into a universal inbox. We got many configurations and had about 3 integrations done as well. Highly recommended Kapture for companies that are looking to organize their customer support process. customer engagement strategies. - Lead management. I am fortunate to be a part of KAPTURE for the last 3 years.. Our agents can now involve in more complex tasks saving both time and revenue. Features Ticket Management Kapture's unified dashboard simplifies the tracking and managing of your tickets. 28-30 Team collaboration Kapture CRM is an Enterprise-grade SaaS-based Customer Support Automation platform that "A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. - Higher productivity and efficiency Five E-Com Center Building, DKI Jakarta 10350, INDIA : But the bug was quickly resolved. with AI & ML enabled modules designed to add intelligence to your customer support operations. Kapture is a powerful robust CRM that is flexible and scales with your enterprise. Be it Whatsapp, social messaging platforms, or websites, Kaptures live chat option ensures delightful interactions on all channels. With an efficient ticketing system, our service CRM ensures that you never miss out on a single ticket and enhances your CSAT score. Kapture offers a powerful Service CRM customised to the needs of our organization." By partnering with industry leaders such as Wipro, ExxonMobil, BigBasket and TTK Prestige, we have helped solve unique challenges faced by customers worldwide in . Self-service portals automate repetitive queries and organize them into an FAQ format. Here are 8 tips for writing great reviews. Singapore 199591, INDONESIA : In this era of technology, businesses need to adopt new techniques and incorporate them into their business intelligence strategies. Treebo Hotels. smooth and hassle-free. Kapture One Suite is a complete platform designed to help businesses build great customer relationships.
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