Remove the two 5mm 1.5 Hex screws near the gimbal case by turning the screwdriver counterclockwise. DISCLAIMER: We are currently unable to repair DJI crafts with core board/IMU issues due to global supply chain disruptions. DJI Mavic 2 Pro/Zoom Motor Arm Replacement Service (ESC Status Error) However, there have been cases when drone owners can no long retrieve a proof of purchase, especially for older drones. If not, you can always list it onDroneTrader.comfor parts and salvage. This is a followed by a cost breakdown of the repairs that need to be made. We test fly every repaired aircraft and all of our work is guaranteed. This covers a wide variety of accidents and includes multiple exclusive services. $400 for repairs without additional authorization. Our knowledgeable and experienced technicians will diagnose your aircraft to understand what will be needed to repair your aircraft. For the best experience on our site, be sure to turn on Javascript in your browser. The last item is particularly important, as a claim of product defect means that DJI will need to do data analysis of your drone. support group so I know good customer service when I see it. Today I got a call from the store, and they said its not just the cable, and the whole thing needs to be replaced. Also, please do not include batteries, chargers, or other accessories. Community Rules - Terms of Service - Privacy Policy, Manage Email Subscriptions - Premium Pilot Upgrades, Friendly, Helpful & Knowledgeable Community. DJI charges $65 per hour of repair service. Gimbal broken? It does NOT cover damage due to accidents, signal loss, pilot error, or water damage. For the Phantom 4 Pro, repairing the gimbal and camera will cost an intimidating $699, while the aircrafts main control board will cost $261. In this tutorial, we show the necessary steps to replace the DJI Mavic Pro camera module. DJI will even repair cosmetic damage such as scratches and dents. sites, I contacted DroneNerds expecting to not hear back quickly, etc., Remote Controllers and Gimbals cameras are not repairable with this service. diagnosed. Taoke Repair Parts Original Replacement Gimbal Camera Arm with Flexible It seems a "no-brainer" Similar situation happened to by Mavik Pro. Unless your camera sensor is damaged or the motors are bent, I would just try to replace the black ribbon cable. Are you an Amazon customer? Hybrid Gas-Electric Drones: What are my options? You are using an out of date browser. 2 Age 36 Feb 25, 2018 #1 Hello everyone. Jan 8, 2019 Allow those that have gotten repairs done to post the costs so if someone has something wrong they can get an idea of repair cost. Fly low and slow to learn control, then fly high in the sky to achieve the buy (social media). Showcasing tutorials, education, and use cases of aerial imaging with NDVI (agriculture), infrared (thermal), and zoom cameras.Check out our channel here:https://www.youtube.com/channel/UCGZ-ZJ-j8SQHXTJYtNYa9vw/Dont forget to subscribe!Read our in-depth, detailed blog post here:https://www.dronefly.com/blogs/news/dji-enterprise-2022-new-drone-new-payload-and-more/Dronefly is a leading drone solutions provider based out of Chatsworth, CA.Visit our website below! We send you an estimate of costs for repair. Was quoted $279 for the repair. You may be surprised. Can you imagine what sort of technical support or advice DJI Drone Repair - Flat Labor Cost - No Hidden Fees | Dronefly Of course, this can vary based on your location and the location of the service center. Description Reviews (0) Service Description Have you crashed your Mavic 2 Pro/Zoom and damaged an arm or is your motor failing? Also, that replacement cost is hilarious. This helps in reducing shipping costs and turnaround time. Mais il se fait quaprs le changement de tout le cadran de la camra avec le cble plat (Gimbal) acht sur amazon, tout saffiche normalement, sauf que lcran reste noir, aucun retour vido et aucune photo enregistre. For instance, repairing the main control board of the Mavic Pro will cost $288 while the gimbal camera and gimbal arm will cost $159. The repair was professionally. If any major problems are found during this period, you have the option of shipping the drone back for DJI to do re-work. Hey there a crack on my mavic body, but the aircraft is flying fine. Although I would have waited if they didn't have my Phantom 3 in stock, but If you approve, drone is repaired. With the Mavic Pro drone on its base remove the top 6 hex screws. This service includes a complete inspection of your aircraft to determine any issues and needed fixes. Its every pilots worst nightmare: you just crashed your drone???? If you choose not to have it repaired, you simply pay a $69* diagnostic fee + return shipping and we will send it back to you in the condition we received it in. The DJI technicians are pretty much experts in analyzing all the data that your drone has collected and deducing if any accident occurred due to user error or other external factors. DJI Mavic 3 Pro review | Space I will continue to use you for my repair needs, and would Confused about a step? 1-Year Plan 2-Year Plan. JavaScript seems to be disabled in your browser. think any of them support modding your drone for FPV or long range? To formally begin the repair process, you need to file an online repair request on the DJI website. Once they have a clear idea of the necessary parts, they will contact you to get approval to continue with the repair. DJI Care - Repair & Replacement Service Plans - DJI STEP 4: Physical RepairOnce you approve the parts for your repair, our techs will get to work repairing your drone! DJI Care Refresh - Support - DJI As expected, the cost of repairing your drone will depend based on which component was damaged. Don't worry, labor is included in the original repair service purchase. I would definitely recommend you to others. the repair. How to Replace the Mavic Pro Gimbal Camera: Copyright 2023 Dronefly. The motors work, the camera captures, but it wont respond to my tilting commands, and I get that "gimbal motor overload" warning. Merci pour cette tuto qui ma permis deffectuer la manipulation sans problme. * We will ship your drone back in a standard shipping box with custom foam to ensure your aircraft is as safe as possible on its way back to you. (All prices in USD). A crash from 100 feet or into a lake can be a death sentence even for a drone that costs upwards of $1000. 8. STEP 1: Purchase Repair ServiceClick add to cart and check out as with any other item. Reply. Dronefly cannot be held responsible for any future issues or parts that may fail. How much did you pay? All rights reserved. Repair service also includes any needed work on the controller, which should be included in the box when you ship the drone in to us. Remove the two 4mm 1.5 Hex screws near the gimbal case by turning the screwdriver counterclockwise. If you happened to have the foresight to buy DJI Care or DJI Care Refresh with your drone, then you have practically nothing to worry about. Repair Service For Mavic Pro and Mavic Pro Platinum. If you have found yourself in the unenviable situation of being the owner of a damaged DJI drone, then this is the perfect article for you. Depending on the type of drone insurance policy you purchased, you either have the option of charging the repair costs on your insurance coverage or having your drone replaced outright with a new or equivalent to new unit. Pre-purchase a new one to save time None DJI Mavic Pro - Gimbal Camera (Refurbished) + $199.00 DJI Mavic Pro - Gimbal Camera + $269.00 Upgrade to rush service None Upgrade to Rush Service (same-day diagnosis, 1-3 day turnaround once received) + $100.00 Pre-Approve up to $400 additional parts budget Get ready to have your mind expanded by the possibilities and taste a bit of the future before everyone else. "shot down" = The page also indicates how many hours it typically takes to repair any particular drone model. The price for repair service is standard across Mavic Pro models, at a flat rate of $149 (not including parts). Once we received your drone, we send you an email. 3D Insider is ad supported and earns money from clicks, commissions from sales, and other ways. Careful when removing these screws the camera or whatever remains of your camera assembly may drop. If I wanted to have it repaired it would cost $479 and to have it replace it would cost $119. If the customer decides they do not want their drone repaired after a diagnosis, the service especially after hearing the horror stories of the DJI company repair Image quality for . Mavic Air 2 died in the air, damaged what to do next? Hi, thanks for watching our video aboutRepair DJI Mavic Pro GimbalHow to repair the Mavic Pro gimbal. Drone4y Repair Refund for water damage or flyaway is adjusted to $50. real deciding factor is where you should buy from. Jan 13, 2020 This price is exclusive of the cost of parts needed to repair your drone. Tweezers and three different sized screwdrivers are required to access the gimbal/camera for this guide, as described below in the tools section. The final repair balance must be paid by the customer within 14 days of completing Buy Mavic Pro Assembly 4K Gimbal Camera Drone Repair Spare Parts Compatible with DJI Mavic Pro Quadcopter Replacement Accessories: Quadcopters & Multirotors . For owners of DJI drones, this in-house drone insurance policy is one the best ways to fly with peace of mind. The final repair balance must be paid by the customer within 14 days of completing (Includes return Cosmetic and protective parts such as covers and stickers are very cheap, but damage to your drones camera and gimbal assembly can cost several hundreds of dollars to repair. Once the inspection is complete our technical team will contact you and give you an estimate of repair cost and needed parts. 9. . Drones are needed on command for production and these times do not comply with industry requirements. Xmipbs Disassemble Original Gimbal Camera Arm with Signal Canble and Flex Cables for DJI Mavic Pro Replacement Drone Repair Parts 4.0 out of 5 stars 51 $79.99 $ 79 . It can happen, even to the best pilot. fee will be adjusted as follows: Customers will be charged a disposal fee of $25 per damaged battery. (0 / 1) o(^-^)o. . The value they quoted for the gimbal replacement was 430 euros, which I thing is ridiculously high. The tracking function, inaccurate as it may be, eliminates the need to contact DJI customer support repeatedly to inquire about the status of your repair request. (Please note that the costs and pricing below are all listed (and frequently updated) on theDJI site here.). For a better experience, please enable JavaScript in your browser before proceeding. NO ADDITIONAL COST: You pay $0 for repairs - parts, labor and shipping included. The site will then help you find the nearest service center that can offer repair services for your drone. Mavic Pro repair cost? | DJI FORUM You will also need to provide the circumstances surrounding the failure of the drone where and when it happened, and what abnormal conditions you observed. STEP 5: Fine-Tuning & TestingBefore sending out your repaired drone, we make sure all of the firmware is updated and sensors are calibrated before taking your drone up for a thorough test flight to ensure your drone is in peak condition. From the time of receipt, you have about a 2-week window to test the drone and look for any defects. 1. Alsoif you have DJI Care Refreshthese prices should be significantly reduced or eliminated. If the repair invoice Is not paid, within 14 days, the product will be considered reputation has preceded them. about using a remote repair shop that I found on the internet, but could not The official warranty of main parts can be extended to . Gimbal damage, repair costs | DJI Mavic, Air & Mini Drone Community Do you for any crashes. The Mavic Pro houses a stunning 12MP camera with a 1/ 2.3" sensor. If there are parts needed to complete the repair of your drone, you will be invoiced separately. 1-Year Plan 2-Year Plan. I love diving into the latest and greatest in emerging technologies and seeing what they can do. Deal with DSLR Pros with confidence. Theres no need to worry, as DJIs repair process is typically quick and systematic. 1. &&^& u, James - Please fill out and include the downloaded form in your box and ship to: Our knowledgeable and experienced technicians will diagnose your aircraft to understand what will be needed to repair your aircraft. will need to be approved by the customer. 13. Unless your camera sensor is damaged or the motors are bent, I would just try to replace the black ribbon cable. You will only need to pick a drone model, and the page will provide a list of the price to repair each component of that drone. 1-Year Plan 2-Year Plan. https:/www.dronefly.comClick through the links below for more info about these new enterprise products:Matrice 30T:https://www.dronefly.com/dji-matrice-30t-drone.htmlMatrice 30:https://www.dronefly.com/dji-matrice-30-drone.htmlZenmuse H20Nhttps://www.dronefly.com/dji-zenmuse-h20n.htmlDJI Dock:https://www.dronefly.com/dji-dock.htmlCHECK OUT OUR OTHER VIDEOS All About The Autel Evo II Drone Lineup https://youtu.be/cg0L3F-_Zoc Which Payload Is Better? Remove two 6mm JIS #00 screws from the plastic board cover at the front of the DJI Mavic Pro. Kevin Hale is a very competent Drone Expert and will go out of his way to assist you. You will need to provide basic information such as your region and country, what drone model you want to get serviced, and whether you are requesting for repair or replacement. This is typically completed in just 2 to 3 days but will take longer if you requested for data analysis. As mentioned, it only covers product failure due to manufacturing or material defects. Do you have to declare the exact amount for custom declaration? Appreciate that the controller lets me know when I'm too close to a airport. 3. Based on past performance, the whole process typically takes 4 to 6 weeks. Remove the two ZIF connectors located behind the plastic covers by using a nylon spudger. We have a small strip not too far from the house used by cropdusters and I can easily see the danger of flying the Mavic Pro when the dusters are active. Pry off the upper shell with a nylon spudger. Call Us! It may not display this or other websites correctly. DJIs repair service may be a bit slow but is still the best and most reliable option when your DJI drone gets damaged. Follow along with the video below to see how to install our site as a web app on your home screen. Dronefly Repair Refund is adjusted to $50 if customer declines repair after drone has been After all, another benefit of being a holder of their insurance policy is prioritized customer support. Scrape away the plastic adhesive covering the two 5mm JIS #000 screws connected to the gimbal board. highly recommend you to others. #1 can we make a sticky to help people get actual prices with labor for Mavic Pro and Platinum repairs from DJI. Remove the one 5mm JIS #0 screw from the small micro controller board at the front of the DJI Mavic Pro by turning counterclockwise. Need a Proposal or Have a Question? Refer tohttps://repair.dji.com/repair/price-inquiry for updated pricing. Flexible Gimbal Flat Ribbon Flex Cable layer For DJI Mavic Pro | eBay. Thanks for all the photos all of you put online i crashed my mavic into the tree & i don't have dji care refresh but my gimbal is fine but broken leg only. how to send us your drone. Sending your aircraft in an oversized case may incur additional return shipping costs. Did you check if the gimbal was situated properly under the tabs? This step will add 3 to 5 days to the turnaround time of the service. I also crashed into the side of the house, some vacuum pulled it quickly too close, nothing broke, but I kept receiving 'Gimble vibration". Drone Nerds, yours truly. user error. Flip the drone back over and screw back in the 4 hex screws. We do not fix water damage or flyaway units. I did a In order to expedite your repair, we request a pre-approval in this amount. Why You Need The Mavic 2 Enterprise Advanced, DJI Mavic 2 Zoom vs Enterprise vs Enterprise Dual, DJI Mavic 3 Enterprise Series: New Portable Commercial Drones, The Best Thermal Drones and Thermal Cameras of 2022, DJI Enterprise - Remote Compliance Measures, Dronefly Parent Company Enterprise UAS is Exclusive Master Distributer of Teledyne FLIR's SIRAS drone. Although these guys are listed as authorized resellers (just look at the Here is a link to the cable: Flexible Gimbal Flat Ribbon Flex Cable layer For DJI Mavic Pro | eBay Drone Nerds performed a successful surgery on my DJI Sorry, but something went wrong. The gimbal is properly placed. Request repair ticket on website or over phone. *Note: Aircraft Only. When you receive your newly repaired drone, it is essentially equivalent in quality to the refurbished drones being sold by the official DJI store. Next, use a Phillips screwdriver to remove the 4 screws holding in the gimbal. Uploading and Loding Picture . Before attempting, be aware that you will need to scrape off some plastic adhesive that covers a couple screws. Remove the six 5mm 1.5 Hex screws that are under the panel pieces by turning the screwdriver counterclockwise. Service Description Is your DJI Mavic Pro displaying a 'Gimbal Motor Overload' error? If there are parts needed to complete the repair of your drone, you will be invoiced separately. For the best experience on our site, be sure to turn on Javascript in your browser. DJI P1 vs L1 Breakdown https://youtu.be/8Vn4fytLmV4 Check Out The New DJI Mavic 3 https://youtu.be/B6sRe1ox90gFOLLOW US ON SOCIALGet updates or reach out to Get updates on our Social Media Profiles! Facebook: https://www.facebook.com/Dronefly/ Twitter: https://twitter.com/dronefly?lang=en Instagram: https://www.instagram.com/dronefly/DRONEFLY#drones#dronefly#dronerepairRelated Searches:the drone repairing videos a drone repairing video short video on drone repairing replace drone camera video how to replace the drone camera Any repairs that will cost over $400 dollars Mini 3 pro - Stuck replacing broken gimbal, because the glued r-axis motor.. Help please! Follow the instructions below to complete your repair. replace the gimbal camera units and remote controllers. 7. 2. If so, we can fix this issue for you. What are your options? (Includes return shipping cost to domestic 48 states) A more detailed breakdown of the costs of repairing a DJI drone is provided in a separate section below. Low level Beeping tone coming from M2 Pro. Go to step 1 Follow this guide to remove the gimbal/camera of the DJI Mavic Pro M1P. DJI Mavic Pro Gimbal Camera Assembly Authentic DJI Spare Part Hi, thanks for watching our video aboutRepair DJI Mavic Pro GimbalHow to repair the Mavic Pro gimbal. For a better experience, please enable JavaScript in your browser before proceeding. Any approved or pre-approved repair service is non-refundable. able to refund the service fee. 6. this is what happened to me! So youve just crashed your DJI Mavic Pro or Mavic Pro Platinum, it needs repair, and you need to know what the next steps are. I enjoy running when I'm not thinking about tech. After testing, youll receive an email with a link to pay online, You receive your drone and youre flying again :). If the cost of necessary parts is less than $400, you will only be charged the lesser amount for the parts used. DJI will then provide the shipping label that you will need to attach to your drone. Read on for all the finer details of getting DJI repair service how its done, how much it costs, and how long the process takes. was acceptable, knowing i was not the only drone shot down. shipping cost to U.S continental 48 states) within 7 days of receiving the item. In any case, it is in your best interest to be completely honest during this process. replace the gimbal camera units and remote controllers. SOLVED: Where to buy replacement parts - DJI Mavic Pro - iFixit Repair DJI Mavic Pro Gimbal - YouTube Many drone owners have found that individual components of their returned drones were out of calibration upon return. Put the screw covers back in screw in the remaining screws. Privacy | Terms of Use | Do Not Sell My Information | Sitemap. you received from the customer in the mail, and quick replies to email and I woul like to get people's opinion on this, did this happen to any you? There's no need to worry, as DJI's repair process is typically quick and systematic. Or maybe you didnt crash, and somethings just not working right, which can be super frustrating. Need a Drone for Mapping? find local DJI Phantom drone repair in my area. Remove the covers and remove the additional hex screw under each cover and the one on each side by the forward vision sensors. 5. Shipping does not normally take longer than 7 days. More Services Replacement Service Doesn't include gimbal repair. If the cost of necessary parts is greater than $400, a repair technician will contact you to discuss and approve before proceeding with the repair. Our goal is to provide you and your drone with expert service while getting you back in the air as fast as possible. This warranty comes with all newly purchased DJI drones, even refurbished units, if they are purchased directly from DJI or from authorized retailers. Mar 3, 2017 by lightmaster You might be able to find an authorized dealer willing to purchase the parts for you. Well, if salvageable, you need to get it repaired of course. I calibrated the gimbal per DJI but that didn't work so I had to send it to them (DJI) They received my Mavic the other day and informed me that two motors had to be replaced along with the gimbal. DJI Mini 2 SE. (Includes return I checked if the gimbal is in place, and it is. 14. Gently remove the power cable connector located to the left, behind the gimbal board, by pulling up on the white base. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. STEP 2: Send Us Your DroneOnce youve purchased the repair service, please pack and ship your drone and remote controller only in a standard shipping box. DJIC Mavic pro Camera gimbal repair - YouTube the repair. You are using an out of date browser. Drone Parts, Repairs & Custom Drones - DJI Largest Authorized Service NOTE: Mavic Air repairs can be found HERE. DroneNerds' skilled repair engineers were trained at the DJI facility and can get your craft back in the air in no time. STEP 6: Return ShippingReturn shipping via UPS Ground (in the continental U.S.) is included in the repair service. Highlighting the cost of getting your drone repaired by DJI further emphasizes how wise of a decision it is to get DJI Care or DJI Care Refresh. From this starting point, you can proceed with the following steps: The benefit of having a drone from a company with a global presence like DJI is that you can probably find a service center in your home country or region. In this tutorial, we show the necessary steps to replace the DJI Mavic Pro camera module. ($69 fee applies to most consumer drones, some larger units would have additional fees that would be disclosed before work is done). Pre-purchase a new one to save time None DJI Mavic Pro - Gimbal Camera (Refurbished) + $199.00 DJI Mavic Pro - Gimbal Camera + $269.00 Upgrade to rush service None It is probably broken. abandoned. I always get flac for telling you all this. This will depend on the extent of damage that your drone has suffered: a drone which has been submerged in water will probably be more expensive to repair than one which is only experiencing drifting problems. Haven't crashed yet. DRONE NERDS SERVICEQUADCOPTER & DRONE REPAIRS. Call Us! What extent of repairs would you like? Please do not ship us damaged lipo batteries. To start, head on over to DJIs online repair service center. Well, if salvageable, you need to get itrepaired of course. within 7 days of receiving the item. Repair Drone Functionality & Cosmetic Damage, Gimbal broken? After checking out several For a small fraction of the price of a brand new DJI drone, you can get wide coverage for free repairs or get the option to receive a replacement unit. fireworks display. For the best experience on our site, be sure to turn on Javascript in your browser. Not sure how they're magically doubling that, except to just rip you off. We DO NOT accept outside parts or parts provided by customers. Crashed your Multirotor or Quadcopter? Please fill out the form below and one of our aerial experts will be in touch immediately. I find it strange that they said the whole thing needs to be replaced, when the camera works fine, for example. I was able to put it back, and no more vibartion. Service Request and Inquiry - DJI 1-Year Plan 2-Year Plan. Dronefly cannot be held responsible for any future issues or parts that may fail. COVERAGE: Plan starts on the date of purchase. Customers will be charged a disposal fee of $25 per damaged battery. If you don't accept, we charge a $69* diagnostic fee. Remove the two small panel pieces near the gimbal case with the tweezers. In order to expedite your repair, we request a pre-approval in this amount. We would never share your information with third parties. Gimbal Camera Assembly 4K for DJI Mavic Pro Drone Repair Part You will need to remove the battery and upper shell before accessing the gimbal. I think DJI should add a secondary plan at $299 US for people who don't read the little blue notecard when they first open the box. FYI Drones do not float YET! I was lucky. Put the battery in the drone connect to the controller and calibrate the gimbal. Remove the two 7mm JIS #00 screws at the very front of the DJI Mavic Pro by turning the screwdriver counterclockwise. A 100% working gimbal camera module is necessary for capturing steady aerial imagery. The premium fees for these plans are also quite cheap compared to the cost of having a DJI drone repaired several times or the cost of buying a brand-new unit. After their assessment, the DJI technicians will send you a detailed account of the events that lead to the failure and all the damage that the drone has suffered. Need a Proposal or Have a Question? Drone Technician Shows How to Fix "Gimbal Motor Overloaded" on DJI drones DJI should have a large card explaining the refresh policy and cost. A replacement gimbal is $250, or 210 Euros. We reserve the, right to maintain possession of abandoned product and will not be And I like how you send a picture back of what lot of research on each of the authorized resellers and DroneNerds 805-480-4033 | Live Chat (M - F 7a-5pm PST), TOP PRODUCTS: DJI M300 RTK MATRICE 210 MAVIC 3 ENTERPRISE DJI ZENMUSE H20T. Chris Hunt - Before attempting, be aware that you will need to scrape off some plastic adhesive that covers a couple screws. Crashing a DJI drone is especially painful for owners, considering how expensive and high-end DJI drones can be. able to refund the service fee. You will then need to get into the specifics, such as what issue you are encountering, whether the drone crashed or got water damage, or whether you think that that the drone got damaged due to a user error or a product defect. JavaScript is disabled. By sending Dronefly your craft for service and repairs, you pre-approve a charge of up to 3. After you have provided all the details of your product, you will need to provide your shipping address and pick a service center you would like to send your drone to. I checked if the gimbal is in place, and it is. (Includes return shipping cost to domestic 48 states) Fortunately, DJI runs a very systematic and customer-friendly process for drone repairs. Unfortunately, your circumstances might not be covered by the standard warranty and you might not have DJI Care or DJI Care Refresh. May 29, 2019 Enclosing it with the useless "In the box" "intelligent battery" "disclaimer safety" give the connotation that it's a unimportant piece of paper. 99 I am quite careful about power lines. To reassemble your device, follow these instructions in reverse order. Details Select delivery location In stock Usually ships within 4 to 5 days. If portable, drops, spills and cracked screens due to . How Much Does it Cost to Repair a Drone? - Droneblog
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