Experience the joys of online shopping with Singaporean shoe brand Charles & Keith which has an online presence in more than 70 countries. No. We also ensure all reviews are published without moderation. Emailed them but have not heard back from them ever since. Our Returns policies do not cover such damage. You will be contacted via email on your request status. Shipping charges will be refunded , but handling charges from your initial order. Unfortunately, if you have landed a fake Charles & Keith handbag, Charles & Keith wouldnt be able to help you get a refund, but your help would be appreciated in identifying the culprits responsible for it. Please enter your email address below, and we will send you a link to reset your password. 24/7 Shopping: Browse By Category, Colour and Size. Charles & Keith pieces are endless. I especially love the designs on their bags and shoes, im always going for that classy look. If you have any further concerns, please do not hesitate to reach out to us again via email at customers@charleskeith.com for assistance. In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent, A final inspection will be done to ensure all items are in their original condition before processing your returns, Returns that do not meet our policy will not be accepted and will be returned to you at your cost, If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. 80% OFF | Charles & Keith Promo Code | Philippines | May 2023 special promotions and trend-focused editorials. Sign-Up Bonus:Free to join it& get$20 welcome bonus! You are currently shipping to United States Of America (EN) and your order will be billed in US $. If I do now it wont come on time, I will have a back up plan earlier. The package and product were in good condition. Founded in 1996, Charles and Keith is a Singapore based fashion brand specialising in womens footwear, handbags and accessories. the GWP is not returned, you will incur charges based on the market value of the GWP, The returns cost will be borne by the customer, Submit a return request within 30 days of purchase via the returns procedure stated above. Please try another location. The response time is longer than typical sites in US where the return process is much faster and easier. I wish I read the other reviews before making a purchase. CHARLES & KEITH makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. upcoming launches, special promotions and trend-focused editorials. CHARLES & KEITH shall not be responsible for damage to any item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. I have tried contacting the company many times over email and via their website "submit a claim" sham. YSL Kate Bag Fake vs Real Guide: How to Authenticate Kate Bag (Sizes + Sale + 8% Cashback), Gucci Horsebit 1955 Bag Fake vs Real Guide: How To Tell Real Gucci From Fake? If If youre after trendy quality shoes that look like theyre from luxury brands but at a fraction of the price, dont sleep on Charles and Keith. All returns and exchanges are to be shipped to the address below: We recommend you opt for a shipment method that enables tracking. Under My Orders , select the item (s) you wish to return/exchange and state the reason. Saving Tip:If you like online shopping, don't forget tosign up atExtrabux(What is Extrabux),thenyou canenjoy up to30+% cashbackonyour purchase from Extrabux! Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. You shall be refunded by your original payment method only. Check out the new arrivals today. Thank you and we look forward to serving you better next time. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. If your item(s) is defective or wrong, email us at. (2)Charles & Keithlabel with hologram.The label (tag) of the bag shows the serial number and a hologram.The hologram has several rings, shimmers in different colors and shows the lettering "CK Kalvin Klein". Treat our app as your one-stop-shop for the latest in women's fashion accessories. Its such a classic and timeless piece that goes so well with my outfits! Make sure that the bag does not smell intensely of them. I bought a few purses from this website. CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (Returns). Best wishes, CHARLES & KEITH Customer Service Team. I always loved going to any charles and keith stores because it looks so luxurious yet the prices are friendly! Verified Reveal Deal Take 25% Off Everything With Promo Code At Charleskeith.com Show Code Get 10% Off Regular Priced Items With Email Sign Up Show Code Enjoy 15% Off Sale Items Show Code For further clarification, please speak to your bank. Burberry Bag Fake vs Real Guide 2023: How to Authenticate a Vintage Burberry Bag. Promotions - CHARLES & KEITH US * Please note that your refund will take up to 21 working days if you have made your purchase during our online sales period. If it is leather, it should smell like leather. Keep your finger on the pulse of fashion with weekly Please re-ship or process the return since it has already 1 month. Date of experience: 06 May 2023. Post the item(s) to us with your Return number via your preferred shipment method. I never got it. I ordered bag from online at 25th of March and now its 25th of April already didnt get any further information about my item purchased I wrote more than 3 times email and tried to call them and got no response. If you do not receive your refund after, Refunds will be based on the value of the merchandise as reflected on your invoice. All rights reserved. Please try another location. All returns and exchanges are to be shipped to the address below: We recommend you opt for a shipment method that enables tracking. Log in to CHARLESKEITH.CO.ID and view your order. Additionally, one portion of my order did not arrive, and i have received no responses to my inquiries. CHARLES & KEITH Reviews | Read Customer Service Reviews of www If you didnt receive a Return & Exchange form or if your item(s) is defective or wrong, email us at, If you have checked out as a Guest, please contact us at. The response time is longer than typical sites in US where the return process is much faster and easier. I ordered online A MONTH AGO, never received an update, apparently they havent moved. Our return policy is only applicable to any item(s) purchased online and delivered in Thailand, within 14 days of the date of purchase. These shops offer international shipping to a large number of nations, including the UK, Canada, the US, Australia, New Zealand, China, Italy, Germany, France, Spain, Austria, Croatia, and many more. Join to get $20 welcome bonus now! It goes against our guidelines to offer incentives for reviews. All risks in shipping the item(s) to CHARLES & KEITH shall be borne by you. In the Fashion Accessories Store category. Charles & Keith does offer free shipping policies. " May 2023 . Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached . You will be notified via an automated email once your return has been authorized. We want you to love your CHARLES & KEITH purchase. The material of the bags and shoes are high quality and on the fair price point. Share. However, the fake leather is a lot rough and sticky as compared to the original one. What is to be noted is that the designers of theCharles and Keith bagsand the other branded stores always keep a little margin on their products. The fake packaging of Charles & Keith will look a lot shabby. Thank you and we look forward to welcoming you back to shop with us again in the future. Our Returns policy does not cover item(s) used in a manner or for a purpose not reasonably contemplated by CHARLES & KEITH, or if the item(s) has been modified in a manner not authorised by CHARLES & KEITH. In the interest of hygiene, we do not accept returns and exchanges of earrings unless they are defective. View the, No. You shall bear the shipping and handling charges of returning any rejected item(s) to you. If you have checked out as a guest, kindly contact us at customers@charleskeith.com with the email subject:, To check on your return status, sign in to your account, head to. You will be entitled to an exchange of any item(s). All returns and exchanges are to be shipped to the address below: We recommend you opt for a shipment method that enables tracking. doesnt return or exchange for free. I have sent COUNTLESS emails and called many times, no one has ever responded. I really love that they include Asian models in their community. You will receive an email within 1 to 2 days on your request status and given further instructions. . All payments made using a debit card will result in two records: authorisation and settlement. How do I return an order that was purchased online? No results were found. All Returns are at all times governed by Thailand law. Returns and Exchanges are applicable to regular-priced items only. Extrabux.com cooperates with many merchants,such as:Sephora4% -5% cash back)Dior(Up to 6% cash back),Moosejaw(5% -6%cash back),LOOKFANTASTIC(Up to 10%cash back),Microsoft(Up to 7%cash back)and so on. 2023 Gucci Dionysus Bag Fake vs Real: How To Tell A Real From A Fake? All Returns are at all times governed by Indonesia law. Exchanged item can also be done at the nearest CHARLES & KEITH Indonesia store by submitting the receipt for the purchased item. Your returned item(s) are currently being processed, You have received a refund for your returns request, Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached. Keep your finger on the pulse of fashion with weekly round-ups of our latest arrivals, You are currently shipping to France (EN) and your order will be billed in EU . It's where you can find limited-time offers such as free shipping deals and Charles & Keith coupons. The bag and wallet that I purchased can be styled with anything which I love! Best wishes, CHARLES & KEITH Customer Service Team. CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Courts in London. It looks timeless and elegant. Our return policy is only applicable for any item (s) purchased online and delivered in USA, within 30 days of receiving your order. Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 60 days from receiving your order. CHARLES & KEITH's decisions on Returns are final. only one single charge. All Returns are at all times governed by Singapore law. Shop worry-free with our 30 day local returns policy. Prices were not too expensive too! CHARLES & KEITH will not be responsible for the loss of a returned parcel. Once your return has been submitted and you have been issued your Return number, pack the item(s) and the Return & Exchange form into the original packaging. You will be notified via email once your parcel reaches us. OriginalCharles Keith bagcare instructions alwaysare in englishlanguage. Exchanges are subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value; refunding you via your original payment method; or any other methods at the discretion of CHARLESKEITH.CO.TH. !Edit: I finally got a hold of them and they refunded me for the purse I didn't receive because there was a problem with the shipment. I ordered 3 pairs of shoes, I did not receive the 3rd pair. Their website and their phone app are also accessible. no refund so far for my itemand last time refund a wrong amount15dollars less than the original paymentthe company management is ridiculous. upcoming launches, special promotions and trend-focused editorials. However, the return process is pretty challenging. The returned cost for the exchanged item is borne by the consumer, while the delivery cost for the returned item is borne by PT. So elegant! You shall bear the shipping and handling charges of returning any rejected item(s) to you. Had shoes that didnt fit and needed a return. You can use Charles & Keith coupons to unlock discounts at their website. 0 Cancel Free Standard Delivery on All Orders Above S$60. Based on our last check on May 25, 2022, Charles & Keith was not offering international shipping policies. Best wishes, CHARLES & KEITH Customer Service Team. Mulberry Bag Fake or Real Guide 2023: How to Spot a Fake Mulberry Bag? special promotions and trend-focused editorials. How can you tell the difference between a fake or genuine Charles & Keith bag? Dont fall for it! Please try another location. All Returns are at all times governed by the law of England and Wales. Fill in the Return & Exchange details based on the format provided in your order. Pack the item (s) into the original packaging and paste the Exchange Address sticker (provided on the Exchange guide . special promotions and trend-focused editorials. I dont even receive my order, how do I rate? As of May 25, 2022, Charles & Keith does offer free return policies. If your vendor does not show any flexibility, then it is either the unverified seller or the bag is indeed a fake. Charles & Keith - A Successful Asian Global Fast Fashion Retail Brand Pack the item(s) and the Return & Exchange form into the original packaging and paste the return address label (provided in your order) onto your parcel. No results were found. (How does Welcome Bonus work?). If you do not receive your refund after. I am truly impressed, im so pickey when it comes to buying from online stores but Charles and Keith just do it for me. I still havent received my package and its states its been delivered . When you make a purchase on their online store, Charles & Keith allows customers to return and exchange or request for a refund within 30 days after receiving the order. I paid for express shipping and still haven't received my package, it's been 18 days since I purchased my order. Shipping charges from your initial order will only be refunded if the return is due to a defective or wrong item. Verification can help ensure real people write reviews about real companies. Retrieve the Return & Exchange form from the. Contact Customer Service via Whatsapp +62 21 72780180. Thank you and we look forward to serving you better next time. You only get back to me after I complained on your Instagram. Your returned item(s) are currently being processed, You have received a refund for your returns request, Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached. We recommend you opt for a shipment method that enables tracking. Discover over 25000 brands of hugely discounted clothes, handbags, shoes and accessories at thredUP. While a fake bag will have very untidy stitching of the zip, and the zip itself will be visibly low quality. i get no answers. Further instructions will be provided in the email. Refunds will be based on the value of the merchandise as reflected on your invoice. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method. Its imperative to mention here that fake Charles & Keith bags (or other products for that matter) are not backed by a Charles and Keith return policy. Further instructions will be provided in the email. I have not received the second part of my order and I have tried contacting them twice but no reply!! We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list. Bought two pairs of heels and handbag. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. However, the return process is pretty challenging. Further instructions will be provided in the email. It is wonderful to receive such lovely comments and we are glad that you had such a good experience with us. payment is in the process of being approved or declined. 2023 Trustpilot, Inc. All rights reserved. You will be notified via email once your parcel reaches us. If I submitted a request for a return that has so far gone unanswered for several weeks. You shall bear the shipping and handling charges of returning any rejected How do I return an order that was purchased online? Our team spent 12 hours analyzing 46 data points to rate the best alternatives to Charles & Keith and top Charles & Keith competitors. CHARLES & KEITH's decisions on Returns are final. Keep your finger on the pulse of fashion with weekly Check the, Yes. Dont respond in a timely manner either. Keep your finger on the pulse of fashion with weekly Once we have processed your refund, you will receive a confirmation email from us. You are currently shipping to United Kingdom and your order will be billed in GB . 30 Day Local Returns. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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