Complaining about the various extra charges, a Twitter user wrote, User development fee ?? Customers who fail to produce any of the above mentioned IndiGo staff may always be contacted for any assistance required by the Customer. The Checked-in Baggage will be suffered by them in the course of such inspections or through their failure to comply with this requirement. We will not be able to carry Customers on stretchers on connecting flights. Right to Refuse Carriage of Baggage, 11.6. IndiGo allows cancellations or changes to be made to Bookings, subject to the following conditions: In case of all Codeshare Flights, IndiGo will not be able to accept any requests for changes in the name once a Booking is complete, if the relevant Codeshare Partner does not permit such changes in name after completion of Booking, and the Customers Itinerary includes a Codeshare Flight. as notified by the Ministry of Civil Aviation, Government of India, as amended from time to time, and shall be subject to the limits set forth under such provisions. or by IndiGo. No sign of regulatory failure on Adani: SC-named panel, Why Modi-Shah double engine needs a refit, Mumbai Trans Harbour Link to be ready by May 26, Live: Will amplify concerns of Global South at G7, says PM, Gyanvapi mosque case: SC defers scientific survey of 'Shivling', Three money rules for newly rich families, Live: Pakistan police to search home of ex-PM Imran Khan, 10 sensors found in modern-day cars and how they make them smart, PBKS vs RR Live: Rajasthan & Punjab face desperate situation, Terms of Use and Grievance Redressal Policy. For this purpose, Customers shall ensure to provide and declare correct identification (PNR/booking reference & name), contact details (mobile number & email Id) and respective seat numbers on the flight, as applicable. transmitting devices, including radio-controlled toys and walkie-talkies, inside the aircraft. IndiGo may apply towards such reimbursement, the value of any unutilised Booking, or any of the Customers funds in IndiGos possession. Under the Codeshare arrangements, although passengers have Booked their ticket with IndiGo, another carrier will operate the aircraft on one or more Flight segments or for that particular Sector. 12.2. IndiGo shall not be responsible and liable for any damage or loss etc. The terms and conditions in relation to Tariff Types shall be an integral part of the Conditions of Carriage and are incorporated here by reference. Read More. and you are charging in the name of advance passenger information fee so what's the purpose of charging a convenience fee. Subject to Clause 15.8 (b) below, a Customer may take photographs (i) within the terminal building of a civil airport as well as a defence airport, and (ii) on-board an aircraft, without causing inconvenience to any other person including crew members and other Customers. Where cash is the mode of payment for Bookings made at IndiGos airport counters, such payments are subject to an overall limit of Rupees INR 1,99,999 (One Lakh Ninety Nine Thousand Nine Hundred and Ninety Nine) against any 1 (one) PNR. Customers should refer to detailed terms and conditions attached to Tariff at time of making the Booking. Travel with us seamless even while you have excess baggage. Is indigo contributing towards salary of CISF personnel posted to airports? With 6E Double Seat service, only one boarding pass will be generated. If a search or scan causes injury to a Customer or loss/damage to his/her Baggage, IndiGo shall not be liable for such injury or damage, unless the same is due to IndiGos wilful fault or gross neglect. does not impede use of the exit, (g) passing expeditiously through the emergency exit; and (h) assessing, selecting, 12.1. Alcoholic beverages are also permitted in Hand Baggage when purchased from an airports security hold area, and should be placed in a transparent re-sealable plastic bag (STEB- Security Tamper Evident Bag) of a maximum capacity not exceeding 5 (five) litres. With 6E Triple Seat service, only one boarding pass will be generated. Enter your PNR/Booking ref., email ID/Last name & User development fee ?? IndiGo, under the Conditions of Carriage. You can easily view the credit shell balance on your itineraryRetrieve itinerary. IndiGo Flights Fees and Charges, Cheap Flight Booking | IndiGo Share us on. If carriage is performed pursuant to acharteragreement, these Conditions of Carriage will apply only to the extent they are incorporated by reference by the terms of thecharteragreement. A Customer shall not be allowed to board an IndiGo flight unless the Customer presents a valid Itinerary (either a print or screenshot of the Itinerary on his/her mobile/tablet/computer). FAQs about Baggage Allowance & General Advisories - IndiGo Customers using their own wheelchairs/crutches/ braces/other prosthetic devices: IndiGo staff is available to assist Customers to plan their travel over the phone in order to make Customers as comfortable as possible on IndiGo flight. The Checked-in Baggage of such Customers will be offloaded and handed over to the Customers or to the relevant airport authority at the Stopover airport, without any liability of IndiGo. Except where other specific provision is made in the Conditions of Carriage, IndiGo shall be liable to the Customers only for recoverable compensatory damages for proven losses and costs in accordance with the Convention, as applicable. The Central government has increased the aviation security fee payable by passengers to 200 from 160 for domestic passengers. 11.7. BRICS FM meeting in South Africa: What's on the agenda? Any other procedures as may be required under law may follow subsequently, in relation to such cases. IndiGo will not be liable for loss or damage to articles not permitted to be carried in Checked-in Baggage. Under 5 (five) years, as on the date of travel. Refunds will only be made on surrender to IndiGo, of the Customer coupon, or Customer receipt. Teamwork in Aviation (1).docx. IndiGo reserves the right to change the seats of Customers, who do not meet the parameters, set out in Clause 8.2 in these Conditions of Carriage, in cases where such Customers have been allocated seats without the necessary information in relation to such Customers condition being provided to IndiGo by Customers. Our Customer Services Manager at various airports shall be more than happy to help you. For additional information about security fees, please email your inquiry or call (571) 227-2323. consequence resulting therefrom. In case a Customer carries a POC on-board, IndiGo reserves the right to change the seats of such Customers, if required. Passengers flying domestic sectors can Web Check-in at any time up to 48 hoRead more, Customers carrying more than the allowed baggage limit will be charged the following excess baggage fees at the time of check-in:Read more, Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itineraRead more, Kiosk Check-in is a convenient way for passengers to check-in using IndiGo kiosks located at the airport. For Customers travelling to and from Kuwait, are only allowed to carry the below mentioned Checked-in Baggage, in these specified dimensions only: IndiGo recommends that Customers should carry portable electronic devices as Hand Baggage. Therefore, IndiGo will not be liable for any damage or claim, in case of the inadvertent presence of any mosquitoes, insects or pests in the aircraft. (d) Our Customer Services Manager at various airports shall be more than happy to help you. IndiGos liability in respect of delays & cancellation of flights will be as per DGCA CAR, Section IndiGo undertakes to use its best efforts A Twitter user with the name Shantanu posted a long list of charges that included airfare charges, seat fees, convenience fee, airport security fee, user development fee and a ' cute charge ' of Rs. IndiGo undertakes all reasonable steps to keep the aircraft clean including disinfection and fumigation of its On receipt of such a notice, IndiGo shall permit such number of Customers to board the aircraft, as may be determined by IndiGo in its sole discretion, on the basis of the availability of seats on which such Customers and their safety assistants (if required) can be seated. 99 days of rigorous crew training is seen on each crew on board. If you wish to book with our 6E Double Seat service, select the number of Double seats from the. What if I exceed my free baggage weight allowance? The domestic ASF will go up by 40 ($0.55) per ticket to 200. With 6E Double Seat service, only one boarding pass will be generated. Additional pieces of Baggage will be subject to additional charges as set out, If Customers who have booked their tickets on a Lite Fare or any other similar Promotional Airfares, report at the airport with Checked-in Baggage, then they will have to pay applicable, Customers carrying more than maximum permissible free Baggage allowance will be charged applicable. For the convenience of other Customers, messy, oily, or strong-smelling food items are not allowed on-board. A Booking in IndiGos official database is the primary record of carriage, and in the event of any discrepancy or conflict between an Itinerary and a Booking in IndiGos official database, the Booking retrieved from IndiGos official database will prevail. Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. IndiGo will not be liable for any error or omission in publications of schedules, or in statements or representations made by employees, agents, or representatives of IndiGo, as to the dates or times of departure or arrival, or as to the operation of any flight. It is clarified that IndiGo does not issue open Bookings, i.e. Delhi's Indira Gandhi International (IGI) Airport's security infrastructure "has frozen over time" and failed to keep pace with the increase in flights and passengers, a top Bureau of Civil. IndiGo is a point to point airline for all Unconnected Segments except in cases where Customers book on Codeshare Flights. A Customer who has agreed and perused the contents of these Conditions of Carriage, agrees and understands that he/she has accepted to travel by IndiGo at his/her free will and volition and further agrees that IndiGo will not be liable or responsible for any liability other than the liability specified in these Conditions of Carriage. IndiGo also allows Customers to bring food items on-board. As per Government regulations all Customers are mandatorily required to check-in for their flights online before arriving at the airport for any scheduled departure. Let us help you with it. 14.2. The domestic ASF will go up by 40 ($0.55) per ticket to 200. Hot snacks and beverages are not available on ATRs and on any flight that has a total flight time of less than sixty (60) minutes. IndiGo accepts request for carriage of Customers on stretchers on all IndiGo aircraft other than ATRs. IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content, being radioactive, or character, or for safety or operational reasons, or in the interests of the comfort of other Customers. (A Stopover' in Checked-in Baggage. Comment Synopsis A total of Rs 2430.48 crore has been collected as ASF from April 2020 to December 2021 out of which Rs 1885.74 crore has been disbursed, he said in a written reply to a question. If a Customers Checked-in Baggage is not claimed within 3 (three) months from the date it is Customers have the option to pre-book their meals before the departure of their flights as per availability on IndiGos website. Baggage containing photographic equipment and films shall be screened through the X-ray baggage inspection system (. In order to comply with the relevant government requirements, IndiGo has ensured that Customers are able to check-in for their flights by way of a tele-check-in over the phone, or online using a web browser or IndiGos mobile application, and download their baggage tags/baggage identification numbers prior to arriving at the airport. Aviation Safety Inspector Salary | PayScale Passengers can select their preferred seat aRead more, Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible. For on-board sale of food, beverages and merchandise to Customers, IndiGo shall endeavour to issue receipts for all such sales made by IndiGo to the Customer. DGCA Self-offloading after boarding an aircraft is not permitted, since it can cause safety and security risks besides inconveniencing other Customers on-board. Only POCs approved by the FAA can be taken as part of Hand Baggage. The provisions in relation to limitation of IndiGos liability are set out in this Clause 17. At IndiGo, we strive to achieve the highest level of customer satisfaction and our teams are well trained to address your concerns. 6E Double Seat allows you to book two seats for one person. original Booking. accordance with the Conditions of Carriage. Any clarifications in relation to availing a stretcher on an IndiGo aircraft may also be sought at our call centre. IndiGo is under no obligation to 90%. through to the final destination of the Customer. If any cancellations to Bookings are undertaken pursuant to this paragraph through IndiGos call centre, an additional fee of INR 250 (Two Hundred and Fifty) per person per flight will be levied by IndiGo. Children between the age of 2 (two) and 5 (five) years, as on the date of travel must be accompanied by a companion aged 18 (eighteen) years or more, as on the date of travel. IndiGo shall collect a booking fee per Customer per Sector as applicable for all bookings made from the IndiGos call centre and airport ticketing counter. and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage. that is scheduled to depart within 1 (one) hour of the original scheduled departure time of the flight under the IndiGo accepts service or guide dogs on all the IndiGo aircraft other than ATRs. c. Customer may also opt for a partial refund on a pro-rata basis in case of involuntary termination of journey at a Passenger(s) can book maximum up to four (4) extra seat in a single PNR. next destination). The Customer accompanying such human remains must contact IndiGos cargo agents at the designated numbers (numbers to be furnished) or write to us at. Based in New Delhi, India. Failure to check-in baggage/bag drop and not reporting 60 (sixty) minutes or any other time period prescribed by IndiGo, prior to the flights scheduled time of departure to the checking-in kiosk/counter, will result in: (i) the Customer being declared as No-Show and (ii) retention of the No-Show Charges by IndiGo and accordingly the Customer will not be entitled to a refund or a Credit Shell in lieu of the Tariff except for a refund of Airport Charges. Any payments in excess of such overall limit will not be accepted at the airport counters, under any circumstances. Additionally, a Customer may download the Invoice using his / her PNR on the Website after 30 (thirty) days of making the Booking. Please click at the link set out hereto access the Frequently Asked Questions(FAQs).The FAQs form an integral part of these Conditions of Carriage. However, there are a few passengers exempt from these new security fees. Carriage of fire arms shall be permitted for other Customers by IndiGo, subject to the provision by such Customer of the copies of all the relevant clearances and permissions as required by Regulatory Authorities under applicable laws, to the satisfaction of IndiGo. 16.4. The ammunition may also be located in the same hard sided case as the firearm, as long as it is properly packed as described above. If a Booking has been made by a Customer who is a GSTIN holder, an Invoice shall be sent in the name and to the email address of the GSTIN holder, within 30 (thirty) days of the Booking. Your . Seat fee ?? in Connected Segments shall be confirmed on the same PNR and will be identified by a single fare component. In addition, IndiGo assumes no liability for wear and tear to Checked-in Baggage, which includes: 17.4. subject to security check through X-ray in the manner set out in Clause 11.4 of the Conditions of Carriage. IndiGo may also offer certain other services to Customers, from time to time, for which additional Fees may be charged by IndiGo. : How to Check Your PAN Aadhaar Link Status Online? at other airports. A Customer is responsible to ensure that at the time of Booking, correct contact details of the Customer (for example, valid mobile number and email address) and all necessary particulars are provided to IndiGo, either by the Customer or the Customers Travel Agent for each city in the Customers Itinerary including the applicable country and area codes. The refund to the person not named in a Booking shall be processed upon submission of a satisfactory proof to IndiGo that such person is entitled to receive a refund. The Checked-in Baggage of such Customers will be offloaded and handed over to The refund of Airport Charges shall be made to the Customers who specifically request for such refund from IndiGo. Customers are required to notify IndiGo in relation to their requirement for a wheelchair by following the procedure prescribed by IndiGo (Click. Compensation for Delay, Cancellation, Changes of Schedule etc. been made fraudulently or unlawfully, or has been made by a person not authorised by IndiGo to make a Booking; the Customer does not have proper and adequate travel documentation; the Customer fails to complete the check-in requirements/ formalities or boarding requirements or arrive at the However, Customers are alwaysentitled to a refund of Airport Charges, or applicable taxes as the case may be, in accordance with applicable law. 18.2 IndiGo will inform the Passengers of the other Codeshare carrier during the Booking process.The Codeshare Partner's conditions of carriage can be found on the Codeshare Partners website and clickhere. BCAS suspends IndiGo's security training centre licence Sign Up. Arif Raza on LinkedIn: #security #aviation #indigoairlines # Sign Up. Wrestlers' Protest Live Updates: Sunil Gavaskar, Kapil Dev and Roger Binny urge wrestlers not to dump hard-earned medals into Ganga, Maharashtra Board SSC 10th Results 2023 Live: 151 students scored 100%, result available at mahresult.nic.in, Delhi News Live Updates: JMM extends support to AAP opposing Centre's ordinance on control of Delhi services. Subject to this Clause 5.3 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner: A refund made by IndiGo in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that IndiGo has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable law and the Conditions of Carriage. The safety assistant shall carry the original treating physicians certificate along with a prescribed sedative medicine, which may be administered by the safety assistant, prior to the commencement of travel or as may be required on-board an aircraft. A Customer travelling alone should be able to perform the following activities independently: For certain Customers we express our special concern and insist that they travel with a safety assistant.
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